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BQ34Z100EVM: bqStudio

Part Number: BQ34Z100EVM
Other Parts Discussed in Thread: BQSTUDIO, BQ34Z100, EV2400

Dear TI technical support, 

I am wondering that how to reset BQ34Z100 chip by using bqstudio and EV2400. After successfully identify battery chemistry, I got some confusion because parameter (SOC, remaining capacity...) still do not match to battery specification and my intuitive observation. Could you let me know: 

#1, How to reset BQ34Z100 to default factory setting?

#2, if the parameters read from bqstudio still are incorrect, what should I do next after doing CHEMID process?

Thank you,

Cuong Dao