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Unable to increase quantity from 0 on PTN04050CAH

Prodigy 45 points

Replies: 19

Views: 4022

I'm trying to order a sample of the PTN04050CAH 12-W, 3.3/5-V Input, Wide Adjust Output Boost Converter but after selecing the item and adding to the shopping cart all I can select from the quantity drop down is 0 which doesn't allow me to order it at all.

Is there a specific problem with the power regulation boards as I've tried it on 7 different modules and each one has the same issue.

I've tried on other items not in the power regulation section (TPL0102-100 for example) and that works fine with multiple quantities showing in the drop down.

Hope this is something that can be sorted out as there's a couple of the power modules I'd like to try on my new prototype before having to redesign things to accept different power characteristics.

Thanks in advance.

  • Leigh Windridge"

     

     The WEB site under PTN04050CAH confirmed a sample order can be generated for any available module including PTN04050CAH.

    The link is listed below.

    http://www.ti.com/product/ptn04050c

     

    Tom

  • In reply to Tom Guerin:

    Hello,

    I have the same problem as Leigh, I can generate the order, but the Qty is "0" and I cant change it.

    Jan

  • In reply to Jan Hedegaard:

    I eventually managed to place the order using IE9 but it was slow going.  Chrome wouldn't work at all until tonight when it worked fine???

  • In reply to Leigh Windridge:

    I tried both IE9 and Firefox, still getting a "0" that I can't change, samples in other categories is no problem, I even tried on two other PC's - same error :(

    Edit: It's the PTR08100W I'm trying to order

  • I'm having the same problem with PTH08080WAH, the only quantity available in the sample cart is 0. I've tried to order in chrome, IE9, and safari, all to no avail.

  • In reply to Spencer Kelly-Salo:

    PTH08080WAH  link for sample order is attached.

    http://www.ti.com/product/pth08080w

    Scan down to the free sample order data line.

    Tom  

     

  • In reply to Tom Guerin:

    I can get to the screen where I should be able to add one to the cart, the problem is that the only quantity in the drop-down menu is "0".

  • In reply to Spencer Kelly-Salo:

    To order a(one) sample and after access to the link, http://www.ti.com/product/pth08080w,

    scroll down to free sample box next to PTH08080WAH , then click on this box. When the sample data  is activated, the samples cart page automatically  inserts a unit of 1 (quantity) . Then update  and  complete the sample request form.

    Tom

  • In reply to Tom Guerin:

    Hi Tom,

    No, the quantity inserted automatically is "0" instead of "1".

    It cannot be increased to 1 - dropdown menu contains "0" only under quantity...





    Could you please check this?

    Regards,
    Bela

  • In reply to Kovacs Bela:

    HI Kovacs:

    I apologize for the error in sample order system.

    I checked the sample order system  for (1)  DCR022405P.

    It did attempt to order my sample as (1)

    II suggest you send me an e-mail  with the complete information   required for ordering samples.

    tguerin@ti.com

     

    Tom

     

     

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