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BQ27426EVM-738: About BQ27426EVM

Part Number: BQ27426EVM-738
Other Parts Discussed in Thread: BQ27421EVM-G1A, BQ21040EVM-777, BQSTUDIO, , EV2400


Dear, All

The customer uses BQ27421EVM-G1A to acquire data.
In another configuration,
- BQ21040EVM-777
- EV2300
- Electronic load
- Battery used by customers
Also, they use bqStudio.
There was a message that an error might occur in log data while data acquisition is being performed.
I did not own BQ27421EVM so I ran it on BQ27426EVM-738 instead.
As a result, the following error occasionally occurred during incoming data.

TimetestLogCaptiontestError CodetestError String
2017-01-17 18: 29: 12 testRemCaptest 772 test No acknowledge from device.
2017-01-17 18: 29: 20 testInt Temptest 772 test No acknowledge from device.
2017-01-17 18: 29: 26 testTrue StateOfChgtest772testNo acknowledge from device.
2017-01-17 18: 29: 46 testRemCaptest 772 test No acknowledge from device.
2017-01-17 18: 29: 54 testInt Temptest 772 test No acknowledge from device.
2017-01-17 18: 31: 01 testCtrlStatustest772testNo acknowledge from device.
2017-01-17 18: 31: 01 testTemperaturetest772testNo acknowledge from device.

This occurs both during charging and discharging.
When it occurs, it seems that we can not temporarily access the EVM from the PC.
I would like to know the cause and measures to be taken.

Thanks, Masami M.