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Hi Zack-san
Hi Yokota,
You could have a look at the efficiency curve shown as figure 9 in datasheet. This device should be able to device 12V@50mA power from 2.7V~5V Vin. Can you let me know the details data from customer's test.
It will be helpful if they can share the schematic, layout and key test waveform.
Hi Zack-san
Hi Yokota,
It's normal for dcdc converter. And it depends on how customer test the Vout. The long power cable resistance needs to be took into account. Long cable has voltage drop.
Hi Zack-san
Hi Yokota,
100mV is a little bit high.
Please have a look at how customer test the EVM. For best accuracy, please use DMM to measure Vout, not directly read the E-load monitor.
If the measurement result is still bad using DMM, please share the schematic and layout(if not using EVM), also use oscilloscope to see if the device is working correctly.