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BQ40Z50-R2: XDSG and XCHG set without any protection triggered

Part Number: BQ40Z50-R2

Hi,

In one of our field return battery pack XDSG and XCHG flags has been set and no other protections were triggered, Attached the screen shot of the registers showing.

What would be the conditions other than Permanent fail case to disable the charging and discharging, I am attaching gg file of the battery pack.

Tgg file.csvhanks& Regards