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UCD3138: Missing Factory Trim during download

Part Number: UCD3138

Hi Experts,

 - I encounter an err message (shown below) while downloading firmware.  I've read the post. (Description of trim value invalid from Ian)

 - In the last part of the post, it says "it(if) the part gets really mishandled, it can happen. ". Is there any idea of "mishandled" may refer to..?

 - Any ideas would help. Thanks.