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TPS61088: Could you please tell me what the cause of TPS61088 damage was?

Part Number: TPS61088

 Hello guys,

 One of my customers faced to a similar problem to the following thread.

https://e2e.ti.com/support/power-management/f/196/t/588086?TPS61088-IC-is-damaged-when-loaded-with-PTN78000A

 Could you please tell me what the cause of TPS61088 was?

 Your reply would be much appreciated.

 Best regards,

 Kazuya.