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BQ40Z60: BQ40Z60: RSOC cannot reach 100%

Part Number: BQ40Z60

Now there is one issue in the field that our BBU cannot charge to 100% RSOC from the log. May I know the reason?

Below is log from the field, the full charge capacity is 12.15Whr, remaining capacity is 10.68Whr. however, from the cell voltage, we can consider it should be reach 100% RSOC from my experience. and our design capacity is 10.56Whr.

Voltage: 10718  Batt pin: 10797  Power cW: 0       ACP mV: 12528

Cell1 mV: 3537  Cell1 mA: 0         Cell1 qmax: 1140             Cell1 bal time: 0

Cell2 mV: 3568  Cell2 mA: 0         Cell2 qmax: 1140             Cell2 bal time: 0

Cell3 mV: 3614  Cell3 mA: 0         Cell3 qmax: 1142             Cell3 bal time: 0

Full Cap cWh: 1215          RSOC: 088           Ave time full: 4800

Remain Cap cWh: 1068  ASOC: 103           Ave time empty: 65535

Gauging Status: 0x00191850        Operation Status: 0x00000197    Battery status: 0x00c7

Charging Status: 0x00010008

 

One background is that we cannot update Qmax in the field because of the temp limit and 37% delta energy limit. And we will discharge 25% energy and then charge to full every 10 days. I can share you our .gg file by email if you need.