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BQSTUDIO: Data Memory tab issue

Part Number: BQSTUDIO
Other Parts Discussed in Thread: BQ34110, , EV2400, BQ34Z100


maybe somebody can help with this issue

I am using BQstudio for Fuel gauge BQ34110. I have tried 2 different computers and I replaced the IC but having same error in the Data Memory Tab "Operation failed because initial read of all data flash failed".

So the system does not allow me to program the flash with the *.gg file. 

By the way "registers" tab works fine and the IC receive commands using Advance Comm tab

How can I fix this?

Thank you