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BQ25896: Won't allow above 50-60mA

Part Number: BQ25896

Hello Team,

My Customer is using BQ25896  in a 5V charger capable of giving more than 500mA (actually 2A) of current to charge a 18650 Li-ion battery. The charging current does not increase above 50-60mA. They have verified the charger capability but it simply charges the battery too slowly, what might be done to improve this?
The charger is in Fast charge mode, the Charge voltage and current registers are default values at 4.2V and 2048mA respectively.

Just wanted to clarify, that they have followed the instruction provided in BQ2589X EVM board guide and disabled ICO as well. The chip simply won't allow more than 60mA current to charge the battery.

Regards,

Renan