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TPS53355: Why the output is 0v

Part Number: TPS53355

Hi there,

We have multiple boards with TPS53355 on them. The part is working well on all boards except one. I was wondering if you can help me debug this issue. Here is the schematics:

The en is 4v, input is 12v, vreg and vbst are 5v. output is 0v. When disable the part by putting a jumper on JP19, the vreg goes down to 0v.

There is a chance that on this board the 12v ATX goes unstable for a while. If it caused the part to be dead, I was wondering if there is a way to confirm that?

Thanks,

Amin