The USB light of the emulator is always on red after connecting to the computer and cannot be used normally
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If the USB light remains stuck on RED, then it means that the enumeration of the debug probe was not successful. Please try to see if you can boot the debug probe into "safe" mode. See the attached document for details:
I can't boot the debug probe into"safe"mode.
I fear this probe may be broken. Please contact Blackhawk directory for further support.
And on the other one I entered into safe mode and didn't know how to quit.
Please see page 7 of the document I attached earlier.
Can you help me to contact them？
How did you try contacting them?
My question is where to download the software Bh560v2 Configuration utility
It comes with CCS. There should be a desktop shortcut created when CCS is installed:
You can also run the Bh560v2Config.jar in: <CCS INSTALL DIR>\ccs\ccs_base\common\uscif