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TMS320C6678: TMS320C6678 EVM module blackhawk XDS560v2 stuck in safe mode , Code Composer stuck reporting "Initializing: IcePick_D (Cannot be canceled)

Part Number: TMS320C6678

Code Composer stuck reporting "Initializing: IcePick_D (Cannot be canceled).   My C6678 EVM module mezzanine emulation card (blackhawk xds560v2) is apparently stuck in safe mode. 

There are forum entries that refer to a fix for the EVM module stuck in safe mode  by using the  XDS560 config utility . Where can I find this utility???

thanks.