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You will need to contact TI customer service for exchange. I am not sure how I can help you.
However, perhaps we can do some debug? If you can try to probe the GPIO pins for the fast gain change to see if they are at the right level of CMOS input, and check the gain again, I think this will help move things along. Could you please try this?
I checked the GPIO pins Gain_B0,1,2.
When the EN_FastGain is off, the gain difference when BB Gain=24 and BB Gain=0 is only about 3dB.
It should be 24 dB.
Same when EN_GastGain is on.
I had SPI gain register programmed to 24, and changed the Gain_B0,1,2.
The largest gain difference was about 3dB.
I think what is happening is that the PGA amplifier in the chip is not working at all.
Only the 3dB BB attenuator seems to work.
When I enable the 3 dB attn, I see a 3dB drop.
I will contact the TI customer service for an exchange.
You can request exchange of EVM. However, I do not believe it is a hardware issue. Rather, you will need go through the user's guide to ensure the programmed gain is actually programmed correctly. Also, you will need to ensure ESD safety is done correctly.
I will approve the exchange of EVM on this.