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DCA1000EVM: FPGA error

Part Number: DCA1000EVM

Hi Team, 

Can you please help with the inquiry below?

the mmWave studio software is unable to read FPGA version, indeed int the following image you can see that the FPGA Version is 0.0.0.0

 
Furthermore when i Run the C:\ti_In_Use\mmwave_studio_02_01_01_00\mmWaveStudio\Scripts\DataCaptureDemo_xWR.lua in the mmWave studio in the output appear the following error:
 
Unable to read FPGA Version. [error -5]
[23:15:56]  
[23:15:56]  CaptureCardConfig_EthInit Success
[23:15:56]  [RadarAPI]: ar1.CaptureCardConfig_Mode(1, 2, 1, 2, 3, 0)
[23:15:56]  [RadarAPI]: Sending fpga command to DCA1000
[23:16:06]  [RadarAPI]:
[23:16:06]  FPGA Configuration :
[23:16:06]  Timeout Error! System disconnected
CaptureCardConfig_Mode Success
[23:16:06]  [RadarAPI]: ar1.CaptureCardConfig_PacketDelay(25)
[23:16:06]  [RadarAPI]: Sending fpga command to DCA1000
[23:16:16]  [RadarAPI]:
[23:16:16]  FPGA Configuration :
[23:16:16]  Timeout Error! System disconnected
[23:16:16]  [RadarAPI]: Sending record command to DCA1000
[23:16:26]  [RadarAPI]:
[23:16:26]  Configure Record :
[23:16:26]  Timeout Error! System disconnected
[23:16:26]  CaptureCardConfig_PacketDelay failure
[23:16:26]  [RadarAPI]: ar1.CaptureCardConfig_StartRecord("C:\\ti_In_Use\\mmwave_studio_02_01_01_00\\mmWaveStudio\\Scripts\\..\\PostProc\\adc_data.bin", 1)

[23:16:26]  [RadarAPI]: Sending start_record command to DCA1000
[23:16:26]  [RadarAPI]: Status: Passed
[23:16:27]  [RadarAPI]: ar1.StartFrame()
[23:16:27]  [RadarAPI]: Status: Passed
[23:16:27]  Frame start async event received!
[23:16:28]  Frame End async event received!
[23:16:28]  [RadarAPI]: Frame Ended
[23:16:32]  Please wait for a few seconds for matlab post processing .....!!!!
[23:16:32]  [RadarAPI]: ar1.StartMatlabPostProc("C:\\ti_In_Use\\mmwave_studio_02_01_01_00\\mmWaveStudio\\Scripts\\..\\PostProc\\adc_data.bin")
[23:16:32]  [RadarAPI]: No of files Captured: 0, Total no of frames for each device : 8
[23:16:32]  Error : The number of files captured is zero!
[23:16:42]  

[23:16:42]  ***Script completed successfully.***
 
It looks like there is absence of ethernet communication between the DCA1000EVM and PC. Please help me because I selected this device for an important project and now I'm in trouble if it doesn't work. At this point I suppose that the FPGA on the board is corrupted. I don't know what else think.

Another issue is that i don't see in the RADAR API GUI the "post proc" underlined in red that usually should be 4.7 or something like that
Thank you.
Regards,
Marvin