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OPT3004: opt3004

Part Number: OPT3004

We have been using your OPT3004 sensor in our recent project, and we are experiencing a peculiar issue with the output.

We have successfully interfaced with the sensor and are able to read values from various registers. However, regardless of the environmental conditions and settings, we consistently receive a Lux value of 0. We have thoroughly reviewed our implementation and configuration but have not been able to identify the root cause of this issue.

 we require accurate Lux readings for our system to function optimally. The other register values seem to be in order, but the Lux value remains elusive.

To assist you in helping us resolve this issue, here are some additional details:

Connection Details: We are using i2c to communicate with the OPT3004.

We would greatly appreciate it if you could provide guidance or insights into what might be causing this issue. If there are any specific steps we need to take or configurations we might be overlooking, please let us know. Additionally, if there are any firmware or hardware updates relevant to this matter, kindly share the details with us.

Thank you for your prompt attention to this matter. We value your product and look forward to resolving this issue collaboratively.