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DCA1000EVM: cannot connect to the Ethernet

Part Number: DCA1000EVM

Hi, 

Have a good day. 

My customer was suffering below issue: When DCA1000EVM is connected to Ethernet, unrecognized network will still appear after the firewall and wireless network are closed, but mmWaveStudio can recognize the FPGA version, the Ethernet port is always on in orange light, and the green light has just started flashing and after a while not bright, What is the reason for this and how to solve this problem?

Looking forward to your reply.