Cannot change forum email address

Sid Price

I need to change my email address and company on my Forum profile. However, those items in my profile are greyed out and not editable.

Sid

over 4 years ago

0 LeonardEllis over 4 years ago

TI__Guru 71526 points

Hello Sid,

Process for changing the email address is detailed in this FAQ: https://e2e.ti.com/support/site-support-group/site-support/f/site-support-forum/950611/faq-how-do-i-change-the-email-address-in-my-profile .

Please use this process and Reply with the results.

Regards,

~Leonard

0 Sid Price over 4 years ago

Prodigy 245 points

Thank you. I had already seen those instructions, but they do not match what I see when I log in. There is nothing on the left-hand side of the page related to profile. If I click on the top right icon I see "Profile", but I cannot change anything.

Sid

+1 LeonardEllis over 4 years ago in reply to Sid Price

TI__Guru 71526 points

Hello Sid,

Seems that FAQ needs to be updated. E2E email is based on the myTI profile, and upon LogIn, will transfer this email address to E2E.

So, LogOut of E2E, LogOut of TI.com

Then LogIn to TI, then:

Go to ti.com

Click on your name

Click on myTI dashboard

Click on “edit your information” under Profile and Security

Update or verify you email address and save the changes.

Then wait about 10 minutes, go to E2E and LogIn. Let us know the results.

~Leonard

0 Sid Price over 4 years ago in reply to LeonardEllis

Prodigy 245 points

Thank you that was the correct procedure. Sid

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Cannot change forum email address