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  • Resolved

Help with merging my accounts and porting my original username

Hello,

           The problem I have is almost similar to e2e.ti.com/.../709025. As suggested in the forum, I did contact TI using webform and after further email trails, I was told the accounts were merged, old account deleted and I can choose the nickname by

"login to E2E and click on his Avatar in the top right corner of the site, then choose Settings from the dropdown. On the page, that's returned Tony can change the nickname associated to his account. The next time he logs into E2E that will propagate to his E2E profile."

But the webpage does not let me choose the nickname "Tony Makkiel". It gives me error “This nickname is already taken.” I was also directed back to use e2e forum to see whether it can be fixed by somebody here please? Not sure whether any useful the Service Request number is 1-4572589258

Note: I can still login to my previous account which I accidentally logged in today!

Many Thanks,

Tony

  • In reply to William Traynor:

    Do you know how long the old account info is cached? If possible I prefer the name with space. But if that can't be done, without space is better than having a number.
  • In reply to TonyMakkiel:

    Unfortunately, I don't as that's a different system from E2E. I'd think though that it shouldn't be more than a day, so you could try again tomorrow.

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    I just tried to change it. But still the same error Nickname already taken. I am going to mark this thread as solved. Thank you for your help Bill.

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