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[FAQ] How do I use search filters on E2E™︎ support forums?

Allison Walker
Prodigy 325 points

Here you will learn how to use the search filters on E2E forums.  The search filters are great tools on the search results page to narrow down your results.

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    TI__Prodigy 325 points

    The search filters allow you to better find your answers when searching on E2E technical support forums.

    1. Begin by searching for answers using a part or tool number (see this FAQ "[FAQ] How do I search for expert answers on E2E support forums?").

    Tip: Providing keywords in addition to a part number will provide more specific results.

    2. On the search results page, you will see several types of filters (shown in the image below):

    a. Below the search bar, you can view results by "Post" or "Thread" using the toggle button.

    b. To the right of the toggle button, you can use the drop down menu to sort by relevance or age of thread.

    c. On the left side of the results page, you can use the filter list to narrow your search further. See the chart at the end of this post for details.

    Type of Filter

    Options

    View by post or thread
    • Post - single entry
    • Thread - collection of posts related to a particular topic

    Sort by
    • Relevance (default)
    • Oldest to newest
    • Newest to oldest

    Content Source
    • All - all E2E technical support forums content
    • Forums - filter only by forum content (forum threads or forum posts)
    • Technical Articles - filter only by technical articles
    • Wikis - filter only by wikis (discontinued)
    • Files - filter only by files
    • Groups - filter by all group content

    FAQ
    • Filter by FAQs only
    Reply
    • Resolved
    • TI Thinks resolved
    • Answer suggested
    • Has replies by TI employees
    • Has replies

    Creation date
    • Filter by age of thread/post

    Posted by
    • Drop-down menu to filter by specific community members

    Tagged with
    • Drop-down menu to filter by a specific tag within a thread or post