While it hasn't happened to me, I've seen and sometimes participated in threads where a TI person posted the first reply, marked it "TI thinks resolved", and then never visited the thread again - even though subsequent discussions in that thread clearly show nothing was resolved. This appears to be happening with increasing frequency. Once a thread has that "thinks resolved" entry, does it disappear from whatever "pending" list the TI people are working with? If so, and if the original poster doesn't think it's resolved at all, how does he get it opened up to TI participation again? Should he start yet another thread on the same subject?