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Original question:

[FAQ] How do I send and receive a private message on E2E?

  • Resolved

Cannot send private message

Intellectual 600 points
Alex Overchenko

Replies: 5

Views: 841

Hello

Today, I accept incoming friend request & want to write to that person. I made all, as in a related question.

But when I press send, I get the message:

Access Denied

You don't have permission to access "e2e.ti.com/.../conversation on this server.

Reference #18.25941160.1549018056.1bb2cac

How can I connect to that person?

With regards,
Alex

Intellectual 600 points
Alex Overchenko
  • Expert 4575 points
    William Traynor
    Can you try again? I see you have 1 connection, to Paula Carrillo. Everything looks fine with the connection.

    Bill Traynor
    E2E SysAdmin/DevOps

  • Intellectual 600 points
    Alex Overchenko

    In reply to William Traynor:

    Hello Bill

    You are right about the target person.

    I tried again & receive a similar message with another reference code: #18.25941160.1549025677.232877a

    As I see, it still not working for me.

    With regards,
    Alex
  • Expert 4575 points
    William Traynor

    In reply to Alex Overchenko:

    Is there anything special bout your setup? Can you try clearing your cache and logging back in and trying. Or try in a private browser window? Your account looks fine from my end.

    Bill Traynor
    E2E SysAdmin/DevOps

  • Mastermind 49555 points
    LeonardEllis

    In reply to Alex Overchenko:

    Hi ALex,

      When you log in, do you see the TI Cookie Policy and click to accept?  If using IE as browser, until this pop-up gets displayed and you agree, you will not be able to access any non-TI websites, which includes E2E.  I only see this pop-up when using IE, and it is not consistent, sometimes I have to close the browser, re-open, and then the pop-up will appear and I can Agree, then all is well.

     

    I have never seen the pop-up, nor needed it, if using Chrome.

    ~Leonard 

  • Intellectual 600 points
    Alex Overchenko

    In reply to William Traynor:

    No, there is nothing special setup (as I see). In private browser mode that exception repeats. I'm using Ubuntu 16.04.5 x64 with Firefox 65.0 x64.

    I resolved it with sending "Test" message to the required person (from private browser mode) and then, when dialog starts, I send the required message.

    Thanks for the help.

    With regards,
    Alex

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