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  • TI Thinks Resolved

CD4093BE, CD4069UBE, CD4511BE, CD4070BE

Prodigy 30 points

Replies: 5

Views: 688

The parts we have are tarnished and can not be sold.  I need to get a RMA for these parts.

  • Hello Maryann,

    Thank you for your question.

    Inquiries such as this are supported by our Customer Support Center.
    ticsc.service-now.com/csm

    Please "Submit a new support request" at this site and provide a list of the components of concern.

    The E2E forum is for technical questions on TI devices.


    Best Regards,

    Ed Walker
    Texas Instruments 
    Online Support - Systems & Tools

     

  • In reply to EdWalker:

    This did not resolve my issue. I have already been discussing this with TI and they sent me to you. I need to get some help with this. It has been going on too long.
  • In reply to Maryann Peeler:

    Maryann,

    Please forward your previous interactions.

    Customer return process is described here.

    http://www.ti.com/support-quality/resources/customer-returns.html

    The following guidelines should be used when returning material to TI.

     Return situation
     Recommended action
    TI products were purchased from an authorized TI distributor. Contact the distributor that provided the products and follow their return procedure.  
    TI products were purchased online from the TI store and do not exhibit a possible non-conformance to specifications. Please see the TI store FAQs for information on returns, refunds and cancellations on TI store orders.
    TI products exhibit a potential shipping, packaging or labeling issue, and a correction is requested. (See note on distributors above). For resolution of shipping or packaging issues, such as label errors, mixed material, wrong material, wrong quantity, packaging issues or other issues or questions, contact TI customer support.
    TI products purchased directly from TI or the TI store, and suspected to be nonconforming to datasheet electrical, mechanical or image quality specifications, and failure analysis is requested. To request analysis of a suspected nonconforming product, please complete the return request submission form. Follow TI's guidelines for handling customer returns. Upon acceptance of the request, return instructions will be provided. Please do not ship products until instructed. 
    Other request - not covered above  Contact your company’s procurement specialist.

    Will this meet your needs?


    Best Regards,

    Ed Walker
    Texas Instruments 
    Online Support - Systems & Tools

     

  • In reply to EdWalker:

    I do not know how to do that.
  • In reply to Maryann Peeler:

    Hello Maryann,
    You should have, or will be, contacted by TI's Customer Support Center to assist you.
    I will keep this thread open until i hear back that you have been contacted.


    Best Regards,

    Ed Walker
    Texas Instruments 
    Online Support - Systems & Tools

     

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