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[FAQ] New posting requirements for E2E Support Forums

Expert 3605 points

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TI is changing our policy to require users to provide a company or university email address to be able to post on E2E.

Beginning September 29, users without a company or university email will no longer be able to create new threads on E2E.  Users currently using personal email addresses will be guided to update their myTI account with a company or university email if applicable, and will continue to be able to reply to threads created before September 29 for several weeks to ensure their issues are resolved.

Over time, we have seen that peer-to-peer engagement has declined naturally. With this, E2E has evolved into a support forum where individuals at companies and universities expect responses directly from a TIer, which take time for TIers to accurately research and resolve. Our new posting requirements help TI ensure that we’re troubleshooting issues from known users, and that we can best support the number of new questions we receive.

We value all of our customers and will continue to provide several ways for customers to find answers to technical challenges and receive reliable support. Users who do not have a company or university email or prefer not to provide this information in their profile will continue to be able to:

  • Search and review the nearly 400,000 existing answers in our support forums.
  • Access Online training and tutorials, and other technical resources available on TI.com.
  • Contact our customer support center for questions they cannot find an answer to across our website.

Thanks,

Jim Carrillo

Manager, Online Support

Texas Instruments