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CCS/CCSTUDIO: consistent installation crash trying to install v9.01 on Win 7 x64. Had CCS v7 installed and used with no issues

Kevin Spahr
Prodigy 210 points
Part Number: CCSTUDIO

Tool/software: Code Composer Studio

During first part of installation, I get several (3-5) dialogs stating that a certain installation source file (some *.exe) can't be automatically deleted, and that user should delete said file before clicking continue. I can watch the \ccs901\ccs\eclipse\downloads directory and see the referenced file. It eventually is deleted within 10-15 seconds (some strange delay or access/permissions issue with filesystem?). By waiting, then clicking 'continue' the installation proceeds apparently without other issues. I eventually get the dialog below stating that a source isn't found and can't continue. I've cleaned-up the residual files in the typical directories (\appdata\*, and target installation folder) and retried several times without success - same eventual outcome. I have a zip file I'd like to attach of the installation logs and a couple extra files (all in *.zip) - How can I upload this?

Thoughts?

Thanks,

Kevin Spahr

  • 0
    TI__Guru**** 421480 points

    Hello Kevin,

    Please attach the files.

    Kevin Spahr said:
    I have a zip file I'd like to attach of the installation logs and a couple extra files (all in *.zip) - How can I upload this?

    In the advanced editor, use he "Attach" button to select your zip file.

    Thanks

    ki

  • 0 in reply to Ki
    Prodigy 210 points

    I attached 2 different zip files - the installation logs, errors etc from 2 different attempts to install (two different target directories I think) - Thanks in Advance.

    Kevin

    0272.install_logs_2.zip

  • 0 in reply to Kevin Spahr
    Prodigy 210 points

    4064.install_logs.zipapparently the first one didn't get attached. Here it is

  • 0 in reply to Kevin Spahr
    TI__Mastermind 22060 points
    Hi Kevin,
    It looks like something is killing off threads while the installer's running. There's definitely a timing issue because you shouldn't get that message about not being able to delete files unless you actually have some processes running.

    Could you try the following:
    Remove the installation directory you want to install into.
    Run the installer in unattended mode (this will be single threaded). This will install all of CCS, which is a few more product families than you've chosen.

    In order to do that please do the following:
    Open a cmd prompt as administrator.
    Run the installer with this command:
    C:\Users\krspahr\Downloads\CCS9.0.1.00004_win64\ccs_setup_win64_9.0.1.00004.exe --prefix <installation directory> --mode unattended
    where installation directory is the place you want to install to.
    Thanks,
    Danish
  • 0 in reply to danishinnis
    Prodigy 210 points

    Hi Danish - Thanks for the info - I followed your suggestions and the installation did complete (quietly) without  any interruptions, but the result was still an incomplete install. Just got the stock Eclipse without the CCS customized files (e.g. ccstudio.exe and execution icons in start menu etc). I could run the stock Eclipse and that part seemed to be complete. There was no uninstall executable or link in Control Panel.

    I ended up deleting the install target folder, browsed the registry for hints of remnant installation references (didn't see anything), ran a registry cleaner to look for leftover baggage, then tried a normal (attended) install again, and got the same results - prompts to make sure files were deleted before continuing and an ultimately-failed installation. Other thoughts?

    Thanks, Kevin

  • 0 in reply to Kevin Spahr
    TI__Guru**** 421480 points
    Hi Kevin,
    Is there any antivirus or other related security software (real-time file scanning, etc) running on your PC? If so, could you temporarily disable it and try to install in a clean new folder?

    Thanks
    ki
  • 0 in reply to Ki
    Prodigy 210 points
    Hi Ki - the only thing that I use is Windows defender on this win 7 machine, which I turned off for at least one of my attempts (didn't make any difference - still failed). I have all of my scanning/protection etc done at my gateway/firewall, so I don't really depend on stuff running locally on my machine in a relatively small, closed network.
    Can other aspect of networking (e.g. a firewall) cause issues? It looks like the installer is able to go grab all the updates that are needed.
    This whole thing is strange because within the last few weeks just did the same full install of 9.01 on a Win10 laptop with absolutely no issues, so must be something related to this machine.
  • 0 in reply to Kevin Spahr
    TI__Guru**** 421480 points
    Kevin,
    Just for grins can you try taking your PC off the network and then try running the installer? It is a long shot but I'm frankly running out of ideas.

    ki
  • 0 in reply to Ki
    Prodigy 210 points

    Will Do...Thanks. I'll let you know the outcome either way

    Kevin

  • 0 in reply to Kevin Spahr
    TI__Guru**** 421480 points

    Hi Kevin,

    Just checking up with you to see if you had any luck with that installation.

    Thanks

    ki

  • 0 in reply to Ki
    Prodigy 210 points

    Hi Ki - i have not had a chance to test this last idea yet on the win 7 machine, so please don't close this out yet. Won't get to it for 2 weeks, but will let you know what i find.

    Thanks

    Kevin

  • 0 in reply to Kevin Spahr
    TI__Guru**** 421480 points

    No problem. You can reply back whenever you get a chance.

  • 0 in reply to Ki
    Prodigy 210 points

    Hi Ki - finally got to try this. I disabled Windows Defender and pulled ethernet from machine and ran 9.01 x64 install and got the same thing (periodic "please delete xxxxx file since the installer can't"-type messages, and an eventual installer error (attached)). The installer gets far enough that there is a valid uninstall entry registered with Windows. So I uninstalled it and tried it again. This time, for installation path, I attempted to select a 'normal' installation path (C:\program files) and interestingly, there is a pop-up warning that the program updater may not be able to update files in the future. This seems like a red flag.

    The inability for the installer to delete temporary files sounds like a permissions issue, and the fact that the CCS updater recognizes that it won't have the correct permissions to update files at a later date in the 'normal' windows application-installation folders (c:\program files; c:\program files (x86)) sounds again like there is a fundamental permissions issue. Does the CCS installer run as a 'Trusted Installer'? I only know a bit about this, but I checked folder structure security (permissions) and I didn't see any obvious problems.

    Lastly, I tried installing into another partition on another drive - sometimes there are issues with permissions unique to the root of the partition that the OS is installed in (typically c:\) and the CCS installer want to default to a subdirectory (c:\ti\xxxxxx). I had the same issue with a totaly different location - mostly installed, but had the same "please delete files" and eventual install failure, but at least there wasn't a warning about the updater not being able to update files in this alternate location.

  • 0 in reply to Kevin Spahr
    TI__Guru**** 421480 points

    Hi Ken,

    Thanks for the latest details. Our installer expert is still pretty sure that there is some kind of additional run-time file scanning happening on your system that is preventing the executables from being run. Could there be any other security software... anything that does real-time file scanning... something that is still running on your system (besides Windows Defender)?

    ki