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License Renewal Issue

Other Parts Discussed in Thread: CCSTUDIO

Hi,

while renewing my license i got the following email :

Install Instruction

Code Composer Studio v4 -- UPGRADE TO v5 NOW AVAILABLE

 * * * * IMPORTANT: Effective 08 NOV 2011
* * * * A new upgrade for Code Composer Studio is available.
* * * * Before you save this TI License File (.lic) for v4, follow these steps.
* * * * Go to www.ti.com/myregisteredsoftware
* * * * Click on MANAGE. Click on Upgrade - Get New License.
* * * * Look for two more emails from TI: a License File (lic) for CCStudio v5, and new instructions.
* * * * Follow those instructions to install your CCStudio v5 upgrade.

after following these instructions i got the following:

When I clicked on Manage, then Upgrade - it came back with this error:

There is currently a problem with the Part Number being Activated. Error Number 10038.

 

what is the problem with my license renewal?

 

Derek