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PSPICE for TI Licensing error

Walter Aguilar
Prodigy 40 points

I installed PSPICE for TI this morning at the office, but this afternoon I am getting a License error and cannot complete or save my small design.  Can I use the same installation on the same laptop at home and at work (with different IP addresses) or is the free license restricted to using only one IP address even if running on the same laptop?  

How do I synchronize so that there is no more error.  I 

  • 0
    TI__Mastermind 33170 points

    Walter,

    Thank you for your interest in Pspice for TI. I am sorry you are experiencing problems with your installation.

    Please attach the error message you are seeing to this thread.

    With regards to your question, the following are copied from the Pspice for TI FAQs which can be found at the Pspice for TI home page>

    Are there limitations to the number of licenses I can hold for the PSpice for TI tool?     

    Yes. Each myTI login may get 1 license which is good for installations on up to 3 computers.

    What is the process to migrate my license to a new computer?

    If you are already using your license on 3 machines and need to migrate your license from an existing machine to a new one, please reach out to our customer support center for assistance. 

    Will my PSpice for TI license expire?    

    Yes, each license is valid for one year. After that time, users must log in to their TI.com account to renew/re-validate their license.

  • 0 in reply to John Miller - Sensing
    TI__Mastermind 33170 points

    Walter,

    Apologies for the follow-on question, but could you please attach the log file to this thread if it is available?

    It will hopefully be at %APPDATA%\Roaming\Cadence\PSpiceTIInstall\cdsPspiceTIlog.txt

    Regards,
    John

  • 0 in reply to John Miller - Sensing
    Prodigy 40 points

    cdsPspiceTIlog.txt 
    8:42:01 PM Monday, August 3, 2020 : Response Content length = 1527
8:42:01 PM Monday, August 3, 2020 : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
8:42:01 PM Monday, August 3, 2020 : Reading Json URL File
8:42:01 PM Monday, August 3, 2020 : Setting TI Library URL from Json URL File
8:42:01 PM Monday, August 3, 2020 : Reading Json URL File
8:42:01 PM Monday, August 3, 2020 : setting media download server URL from Json File
8:42:01 PM Monday, August 3, 2020 : Reading Json URL File
8:42:01 PM Monday, August 3, 2020 : setting Dll path from Json File
8:42:01 PM Monday, August 3, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
8:42:01 PM Monday, August 3, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
8:42:01 PM Monday, August 3, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
8:42:01 PM Monday, August 3, 2020 : parameter count = 2
8:42:01 PM Monday, August 3, 2020 : -wrapper
8:42:01 PM Monday, August 3, 2020 : -CMDLINE=
8:42:02 PM Monday, August 3, 2020 : ReleaseVersion in XML: 17.40.002 InstalledVersion on system: 
8:42:24 PM Monday, August 3, 2020 : error_code cdsVblRegisterInstallation: -8
8:42:24 PM Monday, August 3, 2020 : strErrorMsgDesc: Access key entered is not in expected format. Please go to http://e2e.ti.com for further assistance.
8:43:31 PM Monday, August 3, 2020 : error_code cdsVblRegisterInstallation: -8
8:43:31 PM Monday, August 3, 2020 : strErrorMsgDesc: Access key entered is not in expected format. Please go to http://e2e.ti.com for further assistance.
8:43:34 PM Monday, August 3, 2020 : error_code cdsVblRegisterInstallation: -8
8:43:34 PM Monday, August 3, 2020 : strErrorMsgDesc: Access key entered is not in expected format. Please go to http://e2e.ti.com for further assistance.
8:43:46 PM Monday, August 3, 2020 : error_code cdsVblRegisterInstallation: -8
8:43:46 PM Monday, August 3, 2020 : strErrorMsgDesc: Access key entered is not in expected format. Please go to http://e2e.ti.com for further assistance.
8:43:49 PM Monday, August 3, 2020 : error_code cdsVblRegisterInstallation: -8
8:43:49 PM Monday, August 3, 2020 : strErrorMsgDesc: Access key entered is not in expected format. Please go to http://e2e.ti.com for further assistance.
10:11:53 AM Tuesday, August 4, 2020 : Deleting file : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
10:11:53 AM Tuesday, August 4, 2020 : Response Content length = 1527
10:11:53 AM Tuesday, August 4, 2020 : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
10:11:53 AM Tuesday, August 4, 2020 : Reading Json URL File
10:11:53 AM Tuesday, August 4, 2020 : Setting TI Library URL from Json URL File
10:11:53 AM Tuesday, August 4, 2020 : Reading Json URL File
10:11:53 AM Tuesday, August 4, 2020 : setting media download server URL from Json File
10:11:53 AM Tuesday, August 4, 2020 : Reading Json URL File
10:11:53 AM Tuesday, August 4, 2020 : setting Dll path from Json File
10:11:53 AM Tuesday, August 4, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
10:11:53 AM Tuesday, August 4, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
10:11:53 AM Tuesday, August 4, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
10:11:53 AM Tuesday, August 4, 2020 : parameter count = 2
10:11:53 AM Tuesday, August 4, 2020 : -wrapper
10:11:53 AM Tuesday, August 4, 2020 : -CMDLINE=
10:11:53 AM Tuesday, August 4, 2020 : ReleaseVersion in XML: 17.40.002 InstalledVersion on system: 
10:14:24 AM Tuesday, August 4, 2020 : Deleting file : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
10:14:24 AM Tuesday, August 4, 2020 : Response Content length = 1527
10:14:24 AM Tuesday, August 4, 2020 : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
10:14:24 AM Tuesday, August 4, 2020 : Reading Json URL File
10:14:24 AM Tuesday, August 4, 2020 : Setting TI Library URL from Json URL File
10:14:24 AM Tuesday, August 4, 2020 : Reading Json URL File
10:14:24 AM Tuesday, August 4, 2020 : setting media download server URL from Json File
10:14:24 AM Tuesday, August 4, 2020 : Reading Json URL File
10:14:24 AM Tuesday, August 4, 2020 : setting Dll path from Json File
10:14:24 AM Tuesday, August 4, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
10:14:24 AM Tuesday, August 4, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
10:14:24 AM Tuesday, August 4, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
10:14:24 AM Tuesday, August 4, 2020 : parameter count = 2
10:14:24 AM Tuesday, August 4, 2020 : -wrapper
10:14:24 AM Tuesday, August 4, 2020 : -CMDLINE=
10:14:25 AM Tuesday, August 4, 2020 : ReleaseVersion in XML: 17.40.002 InstalledVersion on system: 
10:16:53 AM Tuesday, August 4, 2020 : error_code cdsVblRegisterInstallation: VblSuccess
10:16:53 AM Tuesday, August 4, 2020 : error_code cdsVblRequestLicense: VblSuccess
10:17:50 AM Tuesday, August 4, 2020 : Checking for memory space
10:17:50 AM Tuesday, August 4, 2020 : Memory space available
10:17:53 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/0x0409.ini?tracked=1 Status is OK
10:17:53 AM Tuesday, August 4, 2020 : Starting download of 0x0409.ini   Attempt no 1 DataSize is 22480
10:17:53 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/0x0409.ini
10:17:53 AM Tuesday, August 4, 2020 : Completing download of 0x0409.ini
10:17:53 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data1.cab?tracked=1 Status is OK
10:17:53 AM Tuesday, August 4, 2020 : Starting download of data1.cab   Attempt no 1 DataSize is 31725432
10:17:56 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data1.hdr?tracked=1 Status is OK
10:17:56 AM Tuesday, August 4, 2020 : Starting download of data1.hdr   Attempt no 1 DataSize is 4328137
10:17:57 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data1.hdr
10:17:57 AM Tuesday, August 4, 2020 : Completing download of data1.hdr
10:17:59 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data2.cab?tracked=1 Status is OK
10:17:59 AM Tuesday, August 4, 2020 : Starting download of data2.cab   Attempt no 1 DataSize is 170792960
10:18:01 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data1.cab
10:18:01 AM Tuesday, August 4, 2020 : Completing download of data1.cab
10:18:03 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/ISSetup.dll?tracked=1 Status is OK
10:18:03 AM Tuesday, August 4, 2020 : Starting download of ISSetup.dll   Attempt no 1 DataSize is 1634216
10:18:03 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/ISSetup.dll
10:18:03 AM Tuesday, August 4, 2020 : Completing download of ISSetup.dll
10:18:06 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/layout.bin?tracked=1 Status is OK
10:18:06 AM Tuesday, August 4, 2020 : Starting download of layout.bin   Attempt no 1 DataSize is 886
10:18:06 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/layout.bin
10:18:06 AM Tuesday, August 4, 2020 : Completing download of layout.bin
10:18:08 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/pspInstall.pdf Status is OK
10:18:08 AM Tuesday, August 4, 2020 : Starting download of pspInstall.pdf   Attempt no 1 DataSize is 85357
10:18:08 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/pspInstall.pdf
10:18:08 AM Tuesday, August 4, 2020 : Completing download of pspInstall.pdf
10:18:10 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/setup.bmp?tracked=1 Status is OK
10:18:10 AM Tuesday, August 4, 2020 : Starting download of setup.bmp   Attempt no 1 DataSize is 552056
10:18:10 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/setup.bmp
10:18:10 AM Tuesday, August 4, 2020 : Completing download of setup.bmp
10:18:11 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/setup.ini?tracked=1 Status is OK
10:18:11 AM Tuesday, August 4, 2020 : Starting download of setup.ini   Attempt no 1 DataSize is 2440
10:18:11 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/setup.ini
10:18:11 AM Tuesday, August 4, 2020 : Completing download of setup.ini
10:18:14 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/setup.inx?tracked=1 Status is OK
10:18:14 AM Tuesday, August 4, 2020 : Starting download of setup.inx   Attempt no 1 DataSize is 558491
10:18:14 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/setup.inx
10:18:14 AM Tuesday, August 4, 2020 : Completing download of setup.inx
10:18:17 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data7.cab?tracked=1 Status is OK
10:18:17 AM Tuesday, August 4, 2020 : Starting download of data7.cab   Attempt no 1 DataSize is 19495647
10:18:21 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data7.cab
10:18:21 AM Tuesday, August 4, 2020 : Completing download of data7.cab
10:18:24 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data6.cab?tracked=1 Status is OK
10:18:24 AM Tuesday, August 4, 2020 : Starting download of data6.cab   Attempt no 1 DataSize is 209715200
10:18:40 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data2.cab
10:18:41 AM Tuesday, August 4, 2020 : Completing download of data2.cab
10:18:43 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data5.cab?tracked=1 Status is OK
10:18:43 AM Tuesday, August 4, 2020 : Starting download of data5.cab   Attempt no 1 DataSize is 209715200
10:19:26 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data6.cab
10:19:27 AM Tuesday, August 4, 2020 : Completing download of data6.cab
10:19:29 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data4.cab?tracked=1 Status is OK
10:19:29 AM Tuesday, August 4, 2020 : Starting download of data4.cab   Attempt no 1 DataSize is 209715200
10:19:43 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data5.cab
10:19:44 AM Tuesday, August 4, 2020 : Completing download of data5.cab
10:19:46 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/data3.cab?tracked=1 Status is OK
10:19:46 AM Tuesday, August 4, 2020 : Starting download of data3.cab   Attempt no 1 DataSize is 209715200
10:20:21 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data4.cab
10:20:22 AM Tuesday, August 4, 2020 : Completing download of data4.cab
10:20:23 AM Tuesday, August 4, 2020 : https://downloads.ti.com/pspice/esd/installer/software/installsetup.exe?tracked=1 Status is OK
10:20:23 AM Tuesday, August 4, 2020 : Starting download of installsetup.exe   Attempt no 1 DataSize is 951208
10:20:23 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/installsetup.exe
10:20:23 AM Tuesday, August 4, 2020 : Completing download of installsetup.exe
10:20:37 AM Tuesday, August 4, 2020 : File download completed without any errors. Url = https://software-dl.ti.com/pspice/esd/installer/software/data3.cab
10:20:38 AM Tuesday, August 4, 2020 : Library URL: https://software-dl.ti.com/pspice/esd/models/library/library.zip
10:20:39 AM Tuesday, August 4, 2020 : Response Content length = 90315021
10:21:02 AM Tuesday, August 4, 2020 : Comparing content length
10:21:02 AM Tuesday, August 4, 2020 : Content Match Success.
10:21:02 AM Tuesday, August 4, 2020 : C:\Cadence\PSpiceTI\PSpiceTI\Lib\library.zip bytes downloaded = 90315021
10:21:02 AM Tuesday, August 4, 2020 : Lib downloaded sucessfully at: C:\Cadence\PSpiceTI\PSpiceTI\Lib\library.zip
10:21:02 AM Tuesday, August 4, 2020 : Completing download of data3.cab
10:21:02 AM Tuesday, August 4, 2020 : 1315548 1315548
10:21:02 AM Tuesday, August 4, 2020 : Setup exe path: C:\Cadence\PSpiceTI\PSpiceTI/software/\installsetup.exe
10:21:02 AM Tuesday, August 4, 2020 : Allegro Installation Start pid: 4166916
10:22:40 AM Tuesday, August 4, 2020 : NumberOfComponentsToBeInstalled = 35419
10:22:40 AM Tuesday, August 4, 2020 : Updated NumberOfComponentsToBeInstalled = 36131.74
10:22:40 AM Tuesday, August 4, 2020 : Updated NumberOfComponentsInstalled = 355
10:32:09 AM Tuesday, August 4, 2020 : Feature transfer complete..disabling close button
10:32:09 AM Tuesday, August 4, 2020 : Installing: Runtime packages and redistributables
10:36:30 AM Tuesday, August 4, 2020 : Installing: Configuring documentation
10:36:51 AM Tuesday, August 4, 2020 : Installing: Configuring file associations
10:36:56 AM Tuesday, August 4, 2020 : Installing: Setting permissions for files and folders
10:39:13 AM Tuesday, August 4, 2020 : Installing: Creating Registries
10:39:13 AM Tuesday, August 4, 2020 : Installing: SQL Lite ODBC Driver
10:39:18 AM Tuesday, August 4, 2020 : Installing: Finishing Installation
10:39:45 AM Tuesday, August 4, 2020 : Unzipping Library start
10:39:45 AM Tuesday, August 4, 2020 : ExtractZipFile start: 
10:39:45 AM Tuesday, August 4, 2020 : Extraction command: C:\Cadence\PSpiceTI\tools\bin\cdsUnzip.exe -o "C:\Cadence\PSpiceTI\PSpiceTI\Lib\library.zip" -d "C:\SPB_Data\cdssetup\pspTILibDir"
10:41:46 AM Tuesday, August 4, 2020 : Unzipping finished
10:41:46 AM Tuesday, August 4, 2020 : Downloading License file
10:41:46 AM Tuesday, August 4, 2020 : error_code cdsVblDownloadLicense: VblSuccess
10:41:46 AM Tuesday, August 4, 2020 : Downloading License file finish
10:41:46 AM Tuesday, August 4, 2020 : PrepareUninstallation
10:41:46 AM Tuesday, August 4, 2020 : strLocalPath: C:\Users\walter.aguilar\AppData\Roaming\Cadence\PSpiceTIInstall\TIPSpice.exe
10:41:46 AM Tuesday, August 4, 2020 : strLocalConfigPath: C:\Users\walter.aguilar\AppData\Roaming\Cadence\PSpiceTIInstall\TIPSpice.exe.config
10:41:46 AM Tuesday, August 4, 2020 : strCachedLocForFV174Installer: "C:\Users\walter.aguilar\AppData\Roaming\InstallShield Installation Information\{A74FAFD7-6510-4067-95FD-1F90BEF78B8F}\Uninstall.exe" -runfromtemp -l0x0409  Uninstall -removeonly
10:41:46 AM Tuesday, August 4, 2020 : ClearRunOnceIfNotNeeded()
10:41:46 AM Tuesday, August 4, 2020 : installSetupValue = 
10:41:46 AM Tuesday, August 4, 2020 : IsUserAdministratorOnMachine()
10:41:46 AM Tuesday, August 4, 2020 : User Name = UNITED-IMAGING\Walter.Aguilar
10:41:46 AM Tuesday, August 4, 2020 : GetLocalAdministratorsNames()
10:41:46 AM Tuesday, August 4, 2020 : Reading Directory Entry : WinNT://LTA1302000108
10:41:46 AM Tuesday, August 4, 2020 : Reading Administrator System Identifier
10:41:46 AM Tuesday, August 4, 2020 : Administrator System Identifier = S-1-5-32-544
10:41:46 AM Tuesday, August 4, 2020 : Reading Localized admin account
10:41:46 AM Tuesday, August 4, 2020 : Localized Admin = BUILTIN\Administrators
10:41:46 AM Tuesday, August 4, 2020 : Replacing BUILTIN Admin= Administrators
10:41:46 AM Tuesday, August 4, 2020 : Finding admin groups
10:41:49 AM Tuesday, August 4, 2020 : Invoking members on admin group
10:41:49 AM Tuesday, August 4, 2020 : Retrieving users with admin privileges
10:41:49 AM Tuesday, August 4, 2020 : Searching directrory entry for group member System.__ComObject
10:41:49 AM Tuesday, August 4, 2020 : Finding member SID
10:41:49 AM Tuesday, August 4, 2020 : Member name = Administrator SID = S-1-5-21-1277314015-2874881620-4117351880-500
10:41:49 AM Tuesday, August 4, 2020 : Searching directrory entry for group member System.__ComObject
10:41:49 AM Tuesday, August 4, 2020 : Finding member SID
10:41:49 AM Tuesday, August 4, 2020 : Member name = walte SID = S-1-5-21-1277314015-2874881620-4117351880-1001
10:41:49 AM Tuesday, August 4, 2020 : Searching directrory entry for group member System.__ComObject
10:41:49 AM Tuesday, August 4, 2020 : Finding member SID
10:41:49 AM Tuesday, August 4, 2020 : Member name = itadmin SID = S-1-5-21-1277314015-2874881620-4117351880-1002
10:41:49 AM Tuesday, August 4, 2020 : Searching directrory entry for group member System.__ComObject
10:41:49 AM Tuesday, August 4, 2020 : Finding member SID
10:41:49 AM Tuesday, August 4, 2020 : Member name = S-1-5-21-837326459-2124757840-2925461172-512 SID = S-1-5-21-837326459-2124757840-2925461172-512
10:41:49 AM Tuesday, August 4, 2020 : Searching directrory entry for group member System.__ComObject
10:41:49 AM Tuesday, August 4, 2020 : Finding member SID
10:41:49 AM Tuesday, August 4, 2020 : Member name = Walter.Aguilar SID = S-1-5-21-837326459-2124757840-2925461172-7056
10:41:49 AM Tuesday, August 4, 2020 : Admins count = 5
10:41:49 AM Tuesday, August 4, 2020 : Number of accounts with administrative privileges  = 5
10:41:49 AM Tuesday, August 4, 2020 : Account = Administrator
10:41:49 AM Tuesday, August 4, 2020 : Account = walte
10:41:49 AM Tuesday, August 4, 2020 : Account = itadmin
10:41:49 AM Tuesday, August 4, 2020 : Account = S-1-5-21-837326459-2124757840-2925461172-512
10:41:49 AM Tuesday, August 4, 2020 : Account = Walter.Aguilar
3:15:16 PM Tuesday, August 4, 2020 : Deleting file : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
3:15:16 PM Tuesday, August 4, 2020 : Response Content length = 1527
3:15:16 PM Tuesday, August 4, 2020 : C:\Users\walter.aguilar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
3:15:16 PM Tuesday, August 4, 2020 : Reading Json URL File
3:15:16 PM Tuesday, August 4, 2020 : Setting TI Library URL from Json URL File
3:15:16 PM Tuesday, August 4, 2020 : Reading Json URL File
3:15:16 PM Tuesday, August 4, 2020 : setting media download server URL from Json File
3:15:16 PM Tuesday, August 4, 2020 : Reading Json URL File
3:15:16 PM Tuesday, August 4, 2020 : setting Dll path from Json File
3:15:16 PM Tuesday, August 4, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
3:15:16 PM Tuesday, August 4, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
3:15:16 PM Tuesday, August 4, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
3:15:16 PM Tuesday, August 4, 2020 : parameter count = 2
3:15:16 PM Tuesday, August 4, 2020 : -wrapper
3:15:16 PM Tuesday, August 4, 2020 : -CMDLINE=
3:15:17 PM Tuesday, August 4, 2020 : ReleaseVersion in XML: 17.40.002 InstalledVersion on system: 17.40.002

  • 0 in reply to Walter Aguilar
    TI__Mastermind 33170 points

    Thank you Walter.
    I will have the vendor check the log file.
    Regards,
    John

  • 0 in reply to John Miller - Sensing
    TI__Mastermind 33170 points

    Walter,

    The vendor is looking at the log file you provided.
    Their feedback will be forwarded as soon as it is available. 

    Regards,
    John

  • 0 in reply to John Miller - Sensing
    TI__Mastermind 33170 points

    Walter,

    Many apologies for the delayed update.

    The vendor has requested some additional steps:

    This problem may occur if user has turned on “Use Random Hardware address”  accessible from the settings tab, Network and Internet > Wi-Fi > Random Hardware Access  as shown below:

     

     

    If Yes, turn off the Random Hardware address. Wi-Fi mac address adapter Address is used as the primary source to register the user and subsequently it is used to track the user license validity. If the user has installed the product while he had turned on Random Hardware address, he had to turn it off and then

    reinstall again as his registration went with a Random Primary Mac.

     If you can, please give these steps a try and let me know how it goes.
    Again, apologies for the late reply.

    Regards,
    John

  • 0 in reply to John Miller - Sensing
    TI__Mastermind 33170 points

    Walter,

    Have you had a chance to try the suggestions?

    If so, is your problem resolved?

    Regards,
    John