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Original question:

PSPICE-FOR-TI: PSPICE for TI - Installation failed

PSPICE-FOR-TI: PSPICE-FOR-TI install error.

Chana Duangpitak
Prodigy 30 points
Part Number: PSPICE-FOR-TI

The installation stops and I got this information.

It shows like this in the log file.

error_code cdsVblRegisterInstallation: VblInternalError
strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

How to deal with it?

  • 0
    TI__Mastermind 33190 points

    Chana,

    Thank you for the feedback, and thank you for your interest in Pspice for TI.

    Would you please attach the image of the error message to this thread using the paper clip icon?

    You cannot copy-and-paste an image into the thread.

    Please also attach the log file to this thread. It is found at at: %APPDATA%\Cadence\PSpiceTIInstall\cdsPspiceTIlog.txt

    Thank you.
    Regards,
    John

  • 0 in reply to John Miller - Sensing
    Prodigy 30 points

    6303.cdsPspiceTIlog.txt 
    8:23:30 AM Tuesday, 1 September, 2020 : The underlying connection was closed: An unexpected error occurred on a send.
8:23:30 AM Tuesday, 1 September, 2020 : C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
8:23:30 AM Tuesday, 1 September, 2020 : Reading Json URL File
8:23:30 AM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
8:23:30 AM Tuesday, 1 September, 2020 : setting default production TI library URL
8:23:30 AM Tuesday, 1 September, 2020 : Reading Json URL File
8:23:30 AM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
8:23:30 AM Tuesday, 1 September, 2020 : setting default production media download server URL
8:23:30 AM Tuesday, 1 September, 2020 : Reading Json URL File
8:23:30 AM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
8:23:30 AM Tuesday, 1 September, 2020 : setting default production Dll server URL
8:23:30 AM Tuesday, 1 September, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
8:23:30 AM Tuesday, 1 September, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
8:23:30 AM Tuesday, 1 September, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
8:23:30 AM Tuesday, 1 September, 2020 : parameter count = 2
8:23:30 AM Tuesday, 1 September, 2020 : -wrapper
8:23:30 AM Tuesday, 1 September, 2020 : -CMDLINE=
8:23:31 AM Tuesday, 1 September, 2020 : ReleaseVersion in XML: 17.40.003 InstalledVersion on system: 
8:23:59 AM Tuesday, 1 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
8:23:59 AM Tuesday, 1 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
8:24:28 AM Tuesday, 1 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
8:24:28 AM Tuesday, 1 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
8:25:16 AM Tuesday, 1 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
8:25:16 AM Tuesday, 1 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
5:29:43 PM Tuesday, 1 September, 2020 : The underlying connection was closed: An unexpected error occurred on a send.
5:29:43 PM Tuesday, 1 September, 2020 : C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
5:29:43 PM Tuesday, 1 September, 2020 : Reading Json URL File
5:29:43 PM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
5:29:43 PM Tuesday, 1 September, 2020 : setting default production TI library URL
5:29:43 PM Tuesday, 1 September, 2020 : Reading Json URL File
5:29:43 PM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
5:29:43 PM Tuesday, 1 September, 2020 : setting default production media download server URL
5:29:43 PM Tuesday, 1 September, 2020 : Reading Json URL File
5:29:43 PM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
5:29:43 PM Tuesday, 1 September, 2020 : setting default production Dll server URL
5:29:43 PM Tuesday, 1 September, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
5:29:43 PM Tuesday, 1 September, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
5:29:43 PM Tuesday, 1 September, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
5:29:43 PM Tuesday, 1 September, 2020 : parameter count = 2
5:29:43 PM Tuesday, 1 September, 2020 : -wrapper
5:29:43 PM Tuesday, 1 September, 2020 : -CMDLINE=
5:29:44 PM Tuesday, 1 September, 2020 : ReleaseVersion in XML: 17.40.003 InstalledVersion on system: 
5:30:35 PM Tuesday, 1 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
5:30:35 PM Tuesday, 1 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
5:33:18 PM Tuesday, 1 September, 2020 : The underlying connection was closed: An unexpected error occurred on a send.
5:33:18 PM Tuesday, 1 September, 2020 : C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
5:33:18 PM Tuesday, 1 September, 2020 : Reading Json URL File
5:33:18 PM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
5:33:18 PM Tuesday, 1 September, 2020 : setting default production TI library URL
5:33:18 PM Tuesday, 1 September, 2020 : Reading Json URL File
5:33:18 PM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
5:33:18 PM Tuesday, 1 September, 2020 : setting default production media download server URL
5:33:18 PM Tuesday, 1 September, 2020 : Reading Json URL File
5:33:18 PM Tuesday, 1 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
5:33:18 PM Tuesday, 1 September, 2020 : setting default production Dll server URL
5:33:18 PM Tuesday, 1 September, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
5:33:18 PM Tuesday, 1 September, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
5:33:18 PM Tuesday, 1 September, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
5:33:18 PM Tuesday, 1 September, 2020 : parameter count = 2
5:33:18 PM Tuesday, 1 September, 2020 : -wrapper
5:33:18 PM Tuesday, 1 September, 2020 : -CMDLINE=
5:33:19 PM Tuesday, 1 September, 2020 : ReleaseVersion in XML: 17.40.003 InstalledVersion on system: 
5:33:39 PM Tuesday, 1 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
5:33:39 PM Tuesday, 1 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
5:46:37 PM Tuesday, 1 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
5:46:37 PM Tuesday, 1 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
7:51:48 AM Wednesday, 2 September, 2020 : The underlying connection was closed: An unexpected error occurred on a send.
7:51:48 AM Wednesday, 2 September, 2020 : C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
7:51:48 AM Wednesday, 2 September, 2020 : Reading Json URL File
7:51:48 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
7:51:48 AM Wednesday, 2 September, 2020 : setting default production TI library URL
7:51:48 AM Wednesday, 2 September, 2020 : Reading Json URL File
7:51:48 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
7:51:48 AM Wednesday, 2 September, 2020 : setting default production media download server URL
7:51:48 AM Wednesday, 2 September, 2020 : Reading Json URL File
7:51:48 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
7:51:48 AM Wednesday, 2 September, 2020 : setting default production Dll server URL
7:51:48 AM Wednesday, 2 September, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
7:51:48 AM Wednesday, 2 September, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
7:51:48 AM Wednesday, 2 September, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
7:51:48 AM Wednesday, 2 September, 2020 : Wrapper Not Found..Exiting Installation
8:22:54 AM Wednesday, 2 September, 2020 : The underlying connection was closed: An unexpected error occurred on a send.
8:22:54 AM Wednesday, 2 September, 2020 : C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
8:22:54 AM Wednesday, 2 September, 2020 : Reading Json URL File
8:22:54 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
8:22:54 AM Wednesday, 2 September, 2020 : setting default production TI library URL
8:22:54 AM Wednesday, 2 September, 2020 : Reading Json URL File
8:22:54 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
8:22:54 AM Wednesday, 2 September, 2020 : setting default production media download server URL
8:22:54 AM Wednesday, 2 September, 2020 : Reading Json URL File
8:22:54 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
8:22:54 AM Wednesday, 2 September, 2020 : setting default production Dll server URL
8:22:54 AM Wednesday, 2 September, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
8:22:54 AM Wednesday, 2 September, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
8:22:54 AM Wednesday, 2 September, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
8:22:54 AM Wednesday, 2 September, 2020 : parameter count = 2
8:22:54 AM Wednesday, 2 September, 2020 : -wrapper
8:22:54 AM Wednesday, 2 September, 2020 : -CMDLINE=
8:22:55 AM Wednesday, 2 September, 2020 : ReleaseVersion in XML: 17.40.003 InstalledVersion on system: 
8:24:22 AM Wednesday, 2 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
8:24:22 AM Wednesday, 2 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
9:01:37 AM Wednesday, 2 September, 2020 : The underlying connection was closed: An unexpected error occurred on a send.
9:01:37 AM Wednesday, 2 September, 2020 : C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
9:01:37 AM Wednesday, 2 September, 2020 : Reading Json URL File
9:01:37 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
9:01:37 AM Wednesday, 2 September, 2020 : setting default production TI library URL
9:01:37 AM Wednesday, 2 September, 2020 : Reading Json URL File
9:01:37 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
9:01:37 AM Wednesday, 2 September, 2020 : setting default production media download server URL
9:01:37 AM Wednesday, 2 September, 2020 : Reading Json URL File
9:01:37 AM Wednesday, 2 September, 2020 : Exception while reading URL File: Could not find file 'C:\Users\chana.d\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
9:01:37 AM Wednesday, 2 September, 2020 : setting default production Dll server URL
9:01:37 AM Wednesday, 2 September, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
9:01:37 AM Wednesday, 2 September, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
9:01:37 AM Wednesday, 2 September, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
9:01:37 AM Wednesday, 2 September, 2020 : parameter count = 2
9:01:37 AM Wednesday, 2 September, 2020 : -wrapper
9:01:37 AM Wednesday, 2 September, 2020 : -CMDLINE=
9:01:38 AM Wednesday, 2 September, 2020 : ReleaseVersion in XML: 17.40.003 InstalledVersion on system: 
9:02:18 AM Wednesday, 2 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
9:02:18 AM Wednesday, 2 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
1:17:30 PM Wednesday, 2 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
1:17:30 PM Wednesday, 2 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-48)
1:17:40 PM Wednesday, 2 September, 2020 : error_code cdsVblRegisterInstallation: VblInternalError
1:17:40 PM Wednesday, 2 September, 2020 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-48)

  • 0 in reply to Chana Duangpitak
    TI__Mastermind 33190 points

    Chana,

    Thank you for the additional information.

    I have opened a ticket with the Pspice for TI vendor to get their assistance.

    We should get their feedback within a day or two.

    Regards,
    John

  • 0 in reply to John Miller - Sensing
    TI__Mastermind 33190 points

    Chana,

    The Pspice for TI vendor examined your log files and said the download of the installation files did not complete successfully.

    They are looking into the factors that cause this.

    But as as a first guess, the download problem may be due to the firewall and/or antivirus software, so please disable those and try the installation again, if that is an option.

    Regards,
    John

  • 0 in reply to John Miller - Sensing
    Prodigy 30 points

    John,

    you are right. There is the download problem because of the firewall. I move to the other network then it works fine.

    Thank you,

    Chana