When I try to install Pspice for TI I get the following error:
Out IT dept has tried disabling anti-virus and firewall but still cannot install it.
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When I try to install Pspice for TI I get the following error:
Out IT dept has tried disabling anti-virus and firewall but still cannot install it.
Hello Joel,
I cannot view the image. Could you please try attaching it again? Could you also please include the text in the image?
Thank you,
Jackie
Jackie,
Here is the text:
An internal error occurred. Please go to http://e2e.ti.com for further assistance (-1).
Thanks - Joel
Hello Joel,
Could you please show me your installation log? It is located at %APPDATA%/Roaming/Cadence/PSpiceTIInstall/cdsPspiceTIlog.txt
Thank you,
Jackie
11:12:46 AM Wednesday, February 24, 2021 : Response Content length = 1724
11:12:46 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
11:12:46 AM Wednesday, February 24, 2021 : Reading Json URL File
11:12:46 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
11:12:46 AM Wednesday, February 24, 2021 : Reading Json URL File
11:12:46 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
11:12:46 AM Wednesday, February 24, 2021 : Reading Json URL File
11:12:46 AM Wednesday, February 24, 2021 : setting Dll path from Json File
11:12:46 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:12:46 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
11:12:46 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
11:12:46 AM Wednesday, February 24, 2021 : parameter count = 1
11:12:46 AM Wednesday, February 24, 2021 : -wrapper
11:12:47 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:14:35 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:14:35 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:15:14 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:15:14 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:15:59 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:15:59 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:16:21 AM Wednesday, February 24, 2021 : Deleting file : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
11:16:22 AM Wednesday, February 24, 2021 : Response Content length = 1724
11:16:22 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
11:16:22 AM Wednesday, February 24, 2021 : Reading Json URL File
11:16:22 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
11:16:22 AM Wednesday, February 24, 2021 : Reading Json URL File
11:16:22 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
11:16:22 AM Wednesday, February 24, 2021 : Reading Json URL File
11:16:22 AM Wednesday, February 24, 2021 : setting Dll path from Json File
11:16:22 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:16:22 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
11:16:22 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
11:16:22 AM Wednesday, February 24, 2021 : parameter count = 1
11:16:22 AM Wednesday, February 24, 2021 : -wrapper
11:16:22 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:16:39 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:16:39 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:22:09 AM Wednesday, February 24, 2021 : Deleting file : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
11:22:09 AM Wednesday, February 24, 2021 : Response Content length = 1724
11:22:09 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
11:22:09 AM Wednesday, February 24, 2021 : Reading Json URL File
11:22:09 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
11:22:09 AM Wednesday, February 24, 2021 : Reading Json URL File
11:22:09 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
11:22:09 AM Wednesday, February 24, 2021 : Reading Json URL File
11:22:09 AM Wednesday, February 24, 2021 : setting Dll path from Json File
11:22:09 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:22:09 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
11:22:10 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
11:22:10 AM Wednesday, February 24, 2021 : parameter count = 1
11:22:10 AM Wednesday, February 24, 2021 : -wrapper
11:22:10 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:22:30 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:22:30 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:23:50 AM Wednesday, February 24, 2021 : Deleting file : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
11:23:50 AM Wednesday, February 24, 2021 : Response Content length = 1724
11:23:50 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
11:23:50 AM Wednesday, February 24, 2021 : Reading Json URL File
11:23:50 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
11:23:50 AM Wednesday, February 24, 2021 : Reading Json URL File
11:23:50 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
11:23:50 AM Wednesday, February 24, 2021 : Reading Json URL File
11:23:50 AM Wednesday, February 24, 2021 : setting Dll path from Json File
11:23:50 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:23:50 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
11:23:50 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
11:23:50 AM Wednesday, February 24, 2021 : parameter count = 1
11:23:50 AM Wednesday, February 24, 2021 : -wrapper
11:23:50 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:24:17 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:24:17 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
Hello Joel,
I am not familiar with the cause of this error. I am going to discuss this with the software developer, Cadence Design Systems. I will let you know their findings.
Thank you,
Jackie
In the meantime, could you please check what text is shown on this page: https://cdsplicwc.cadence.com/chws/test/connection.html
If it says "successful connection," then your network connection is not the issue. If it displays other text, please let me know.
Thank you,
Jackie
Joel,
Thank you for confirming. I have reached out to Cadence and I am awaiting their response.
-Jackie