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Cannot install Psipce for TI

When I try to install Pspice for TI I get the following error:

Out IT dept has tried disabling anti-virus and firewall but still cannot install it.

  • Hello Joel,

    I cannot view the image. Could you please try attaching it again? Could you also please include the text in the image?

    Thank you,
    Jackie

  • Jackie,

    Here is the text:

    An internal error occurred. Please go to http://e2e.ti.com for further assistance (-1).

    Thanks - Joel

  • Hello Joel,

    Could you please show me your installation log? It is located at %APPDATA%/Roaming/Cadence/PSpiceTIInstall/cdsPspiceTIlog.txt

    Thank you,

    Jackie


  • 11:12:46 AM Wednesday, February 24, 2021 : Response Content length = 1724
    11:12:46 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
    11:12:46 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:12:46 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
    11:12:46 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:12:46 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
    11:12:46 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:12:46 AM Wednesday, February 24, 2021 : setting Dll path from Json File
    11:12:46 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
    11:12:46 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
    11:12:46 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
    11:12:46 AM Wednesday, February 24, 2021 : parameter count = 1
    11:12:46 AM Wednesday, February 24, 2021 : -wrapper
    11:12:47 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
    11:14:35 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    11:14:35 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    11:15:14 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    11:15:14 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    11:15:59 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    11:15:59 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    11:16:21 AM Wednesday, February 24, 2021 : Deleting file : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
    11:16:22 AM Wednesday, February 24, 2021 : Response Content length = 1724
    11:16:22 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
    11:16:22 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:16:22 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
    11:16:22 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:16:22 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
    11:16:22 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:16:22 AM Wednesday, February 24, 2021 : setting Dll path from Json File
    11:16:22 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
    11:16:22 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
    11:16:22 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
    11:16:22 AM Wednesday, February 24, 2021 : parameter count = 1
    11:16:22 AM Wednesday, February 24, 2021 : -wrapper
    11:16:22 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
    11:16:39 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    11:16:39 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    11:22:09 AM Wednesday, February 24, 2021 : Deleting file : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
    11:22:09 AM Wednesday, February 24, 2021 : Response Content length = 1724
    11:22:09 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
    11:22:09 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:22:09 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
    11:22:09 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:22:09 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
    11:22:09 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:22:09 AM Wednesday, February 24, 2021 : setting Dll path from Json File
    11:22:09 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
    11:22:09 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
    11:22:10 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
    11:22:10 AM Wednesday, February 24, 2021 : parameter count = 1
    11:22:10 AM Wednesday, February 24, 2021 : -wrapper
    11:22:10 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
    11:22:30 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    11:22:30 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    11:23:50 AM Wednesday, February 24, 2021 : Deleting file : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
    11:23:50 AM Wednesday, February 24, 2021 : Response Content length = 1724
    11:23:50 AM Wednesday, February 24, 2021 : C:\Users\Joel.Brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
    11:23:50 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:23:50 AM Wednesday, February 24, 2021 : Setting TI Library URL from Json URL File
    11:23:50 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:23:50 AM Wednesday, February 24, 2021 : setting media download server URL from Json File
    11:23:50 AM Wednesday, February 24, 2021 : Reading Json URL File
    11:23:50 AM Wednesday, February 24, 2021 : setting Dll path from Json File
    11:23:50 AM Wednesday, February 24, 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
    11:23:50 AM Wednesday, February 24, 2021 : DownloadServerPath is: software-dl.ti.com/.../installer
    11:23:50 AM Wednesday, February 24, 2021 : TILibPath is: software-dl.ti.com/.../library.zip
    11:23:50 AM Wednesday, February 24, 2021 : parameter count = 1
    11:23:50 AM Wednesday, February 24, 2021 : -wrapper
    11:23:50 AM Wednesday, February 24, 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
    11:24:17 AM Wednesday, February 24, 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    11:24:17 AM Wednesday, February 24, 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

  • Hello Joel,

    I am not familiar with the cause of this error. I am going to discuss this with the software developer, Cadence Design Systems. I will let you know their findings.

    Thank you,

    Jackie

  • In the meantime, could you please check what text is shown on this page: https://cdsplicwc.cadence.com/chws/test/connection.html

    If it says "successful connection," then your network connection is not the issue. If it displays other text, please let me know. 

    Thank you,

    Jackie

  • Jackie,

    Yes I get successful connection with that link.

    -Joel

  • Joel,

    Thank you for confirming. I have reached out to Cadence and I am awaiting their response.

    -Jackie