WEBENCH® Tools/TPS546D24: Custom Switching frequency calculation malfunctioned

Tool/software: WEBENCH® Design Tools

Hi 

This is Wenhao, FAE. I was doing thermal simulation for customer, finding the webench just "stuck" in calculation shown as below:

I have been waiting for more than 3 hrs only to find it does not work. Could you please help on that? Thanks

-Wenhao