PSpice for TI fails installation

I tried to install PSpice for TI. I got approved, downloaded it, but it failed immediately after I entered my email and athe access key. I had a chat session with support that suggested to check  some Cryptography option in Local Security. I found that it is already Disabled. I have attached error log file and screen shot of error.  Here is information about my computer:

Edition Windows 10 Pro Version 20H2
Installed on ‎7/‎25/‎2020 OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

Device name GasaPC
Processor AMD Ryzen 9 3900X 12-Core Processor 3.80 GHz
Installed RAM 64.0 GB
Device ID B6B02346-F343-4388-9641-C40052591FD9
Product ID 00330-81479-84036-AA425
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Thank you.

Slobodan Gataric

Error Log:

11:16:05 PM Wednesday, December 23, 2020 : Response Content length = 1527
11:16:05 PM Wednesday, December 23, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
11:16:06 PM Wednesday, December 23, 2020 : Reading Json URL File
11:16:06 PM Wednesday, December 23, 2020 : Setting TI Library URL from Json URL File
11:16:06 PM Wednesday, December 23, 2020 : Reading Json URL File
11:16:06 PM Wednesday, December 23, 2020 : setting media download server URL from Json File
11:16:06 PM Wednesday, December 23, 2020 : Reading Json URL File
11:16:06 PM Wednesday, December 23, 2020 : setting Dll path from Json File
11:16:06 PM Wednesday, December 23, 2020 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:16:06 PM Wednesday, December 23, 2020 : DownloadServerPath is: software-dl.ti.com/.../installer
11:16:06 PM Wednesday, December 23, 2020 : TILibPath is: software-dl.ti.com/.../library.zip
11:16:06 PM Wednesday, December 23, 2020 : parameter count = 1
11:16:06 PM Wednesday, December 23, 2020 : -wrapper
11:16:07 PM Wednesday, December 23, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:16:30 PM Wednesday, December 23, 2020 : An exception occured which is causing the program to close.
11:16:30 PM Wednesday, December 23, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
11:16:30 PM Wednesday, December 23, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
   at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
   at TIPSpice.AuthWindow.AuthenticateUser()
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at TIPSpice.App.Main()
11:16:30 PM Wednesday, December 23, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.
11:16:45 PM Wednesday, December 23, 2020 : Deleting file : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
11:16:46 PM Wednesday, December 23, 2020 : Response Content length = 1527
11:16:46 PM Wednesday, December 23, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
11:16:46 PM Wednesday, December 23, 2020 : Reading Json URL File
11:16:46 PM Wednesday, December 23, 2020 : Setting TI Library URL from Json URL File
11:16:46 PM Wednesday, December 23, 2020 : Reading Json URL File
11:16:46 PM Wednesday, December 23, 2020 : setting media download server URL from Json File
11:16:46 PM Wednesday, December 23, 2020 : Reading Json URL File
11:16:46 PM Wednesday, December 23, 2020 : setting Dll path from Json File
11:16:46 PM Wednesday, December 23, 2020 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:16:46 PM Wednesday, December 23, 2020 : DownloadServerPath is: software-dl.ti.com/.../installer
11:16:46 PM Wednesday, December 23, 2020 : TILibPath is: software-dl.ti.com/.../library.zip
11:16:46 PM Wednesday, December 23, 2020 : parameter count = 1
11:16:46 PM Wednesday, December 23, 2020 : -wrapper
11:16:46 PM Wednesday, December 23, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:17:46 PM Wednesday, December 23, 2020 : An exception occured which is causing the program to close.
11:17:46 PM Wednesday, December 23, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
11:17:46 PM Wednesday, December 23, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
   at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
   at TIPSpice.AuthWindow.AuthenticateUser()
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at TIPSpice.App.Main()
11:17:46 PM Wednesday, December 23, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.
11:44:49 PM Wednesday, December 23, 2020 : Deleting file : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
11:44:49 PM Wednesday, December 23, 2020 : Response Content length = 1527
11:44:49 PM Wednesday, December 23, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
11:44:49 PM Wednesday, December 23, 2020 : Reading Json URL File
11:44:49 PM Wednesday, December 23, 2020 : Setting TI Library URL from Json URL File
11:44:49 PM Wednesday, December 23, 2020 : Reading Json URL File
11:44:49 PM Wednesday, December 23, 2020 : setting media download server URL from Json File
11:44:49 PM Wednesday, December 23, 2020 : Reading Json URL File
11:44:49 PM Wednesday, December 23, 2020 : setting Dll path from Json File
11:44:49 PM Wednesday, December 23, 2020 : Chws URL is: cdsplicwc.cadence.com/.../v1
11:44:49 PM Wednesday, December 23, 2020 : DownloadServerPath is: software-dl.ti.com/.../installer
11:44:49 PM Wednesday, December 23, 2020 : TILibPath is: software-dl.ti.com/.../library.zip
11:44:49 PM Wednesday, December 23, 2020 : parameter count = 1
11:44:49 PM Wednesday, December 23, 2020 : -wrapper
11:44:50 PM Wednesday, December 23, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system:
11:45:10 PM Wednesday, December 23, 2020 : An exception occured which is causing the program to close.
11:45:10 PM Wednesday, December 23, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
11:45:10 PM Wednesday, December 23, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
   at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
   at TIPSpice.AuthWindow.AuthenticateUser()
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at TIPSpice.App.Main()
11:45:10 PM Wednesday, December 23, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.

  • Slobodan ,

    Thanks for a very detailed report. Unfortunately this looks like a new issue to us. We'll have the developers digest it and get back.

    Thanks,
    JC

  • Slobodan,

    The support team would like to get the installation log file "cdsPspiceTIlog.txt. Would you please share it with us?

    Thanks,
    JC

  • JC,

    It is in the text of my post. Just for any case I am attaching it too.

    Slobodan

    3414.cdsPspiceTIlog.txt
    11:16:05 PM Wednesday, December 23, 2020 : Response Content length = 1527
    11:16:05 PM Wednesday, December 23, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
    11:16:06 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:16:06 PM Wednesday, December 23, 2020 : Setting TI Library URL from Json URL File
    11:16:06 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:16:06 PM Wednesday, December 23, 2020 : setting media download server URL from Json File
    11:16:06 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:16:06 PM Wednesday, December 23, 2020 : setting Dll path from Json File
    11:16:06 PM Wednesday, December 23, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    11:16:06 PM Wednesday, December 23, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
    11:16:06 PM Wednesday, December 23, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
    11:16:06 PM Wednesday, December 23, 2020 : parameter count = 1
    11:16:06 PM Wednesday, December 23, 2020 : -wrapper
    11:16:07 PM Wednesday, December 23, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system: 
    11:16:30 PM Wednesday, December 23, 2020 : An exception occured which is causing the program to close.
    11:16:30 PM Wednesday, December 23, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
    11:16:30 PM Wednesday, December 23, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
       at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
       at TIPSpice.AuthWindow.AuthenticateUser()
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
       at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
       at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
       at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at TIPSpice.App.Main()
    11:16:30 PM Wednesday, December 23, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
    Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.
    11:16:45 PM Wednesday, December 23, 2020 : Deleting file : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
    11:16:46 PM Wednesday, December 23, 2020 : Response Content length = 1527
    11:16:46 PM Wednesday, December 23, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
    11:16:46 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:16:46 PM Wednesday, December 23, 2020 : Setting TI Library URL from Json URL File
    11:16:46 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:16:46 PM Wednesday, December 23, 2020 : setting media download server URL from Json File
    11:16:46 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:16:46 PM Wednesday, December 23, 2020 : setting Dll path from Json File
    11:16:46 PM Wednesday, December 23, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    11:16:46 PM Wednesday, December 23, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
    11:16:46 PM Wednesday, December 23, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
    11:16:46 PM Wednesday, December 23, 2020 : parameter count = 1
    11:16:46 PM Wednesday, December 23, 2020 : -wrapper
    11:16:46 PM Wednesday, December 23, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system: 
    11:17:46 PM Wednesday, December 23, 2020 : An exception occured which is causing the program to close.
    11:17:46 PM Wednesday, December 23, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
    11:17:46 PM Wednesday, December 23, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
       at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
       at TIPSpice.AuthWindow.AuthenticateUser()
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
       at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
       at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
       at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at TIPSpice.App.Main()
    11:17:46 PM Wednesday, December 23, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
    Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.
    11:44:49 PM Wednesday, December 23, 2020 : Deleting file : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
    11:44:49 PM Wednesday, December 23, 2020 : Response Content length = 1527
    11:44:49 PM Wednesday, December 23, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
    11:44:49 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:44:49 PM Wednesday, December 23, 2020 : Setting TI Library URL from Json URL File
    11:44:49 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:44:49 PM Wednesday, December 23, 2020 : setting media download server URL from Json File
    11:44:49 PM Wednesday, December 23, 2020 : Reading Json URL File
    11:44:49 PM Wednesday, December 23, 2020 : setting Dll path from Json File
    11:44:49 PM Wednesday, December 23, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    11:44:49 PM Wednesday, December 23, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
    11:44:49 PM Wednesday, December 23, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
    11:44:49 PM Wednesday, December 23, 2020 : parameter count = 1
    11:44:49 PM Wednesday, December 23, 2020 : -wrapper
    11:44:50 PM Wednesday, December 23, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system: 
    11:45:10 PM Wednesday, December 23, 2020 : An exception occured which is causing the program to close.
    11:45:10 PM Wednesday, December 23, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
    11:45:10 PM Wednesday, December 23, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
       at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
       at TIPSpice.AuthWindow.AuthenticateUser()
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
       at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
       at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
       at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at TIPSpice.App.Main()
    11:45:10 PM Wednesday, December 23, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
    Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.
    3:10:04 AM Friday, December 25, 2020 : Deleting file : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
    3:10:04 AM Friday, December 25, 2020 : Response Content length = 1527
    3:10:04 AM Friday, December 25, 2020 : C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1527
    3:10:04 AM Friday, December 25, 2020 : Reading Json URL File
    3:10:04 AM Friday, December 25, 2020 : Setting TI Library URL from Json URL File
    3:10:04 AM Friday, December 25, 2020 : Reading Json URL File
    3:10:04 AM Friday, December 25, 2020 : setting media download server URL from Json File
    3:10:04 AM Friday, December 25, 2020 : Reading Json URL File
    3:10:04 AM Friday, December 25, 2020 : setting Dll path from Json File
    3:10:04 AM Friday, December 25, 2020 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    3:10:04 AM Friday, December 25, 2020 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
    3:10:04 AM Friday, December 25, 2020 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
    3:10:04 AM Friday, December 25, 2020 : parameter count = 1
    3:10:04 AM Friday, December 25, 2020 : -wrapper
    3:10:05 AM Friday, December 25, 2020 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system: 
    3:10:25 AM Friday, December 25, 2020 : An exception occured which is causing the program to close.
    3:10:25 AM Friday, December 25, 2020 : Details of exception are : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
    3:10:25 AM Friday, December 25, 2020 : Stack Trace for the exception is    at TIPSpice.Utilities.cdsVblRegisterInstallation(String productKey, String bundleName, String chwsUrl)
       at TIPSpice.Utilities.RegisterInstallation(String ProdKey)
       at TIPSpice.AuthWindow.AuthenticateUser()
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
       at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
       at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
       at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at TIPSpice.App.Main()
    3:10:25 AM Friday, December 25, 2020 : Message: An error occurred and PSpice for TI 2020 needs to close.
    Refer to cdsPspiceTIlog.txt at C:\Users\Gasa\AppData\Roaming\Cadence\PspiceTIInstall for error details.

  • Slobodan,

    Thanks for the clarification.

    I'll check with the team and get back to you in a couple of days.

    Regards,
    JC

  • Slobodan,

    Do you experience any Windows crashes or blue screens?

    Thanks,
    JC

  • No I do not. It just the software installation that fails.

    Slobodan

  • I just tried to install it on my laptop Gigabyte Aero OLED with I7. I though Ryzen vs. I7 might be the difference.

    It failed with same error. Can you confirm that it can install at your place?

    Slobodan

  • Hi Slobodan,

    Yes I can install it. Thanks for letting us know that this happens on your laptop as well. I'll let the developers know.

    Regards,
    JC

  • Hi Slobodan,,

    I sent you a friendship request last week. Please reply to that. There's a troubleshooting procedure I would like for you to try.

    Thanks,
    JC

  • JC,


    I accepted it. What does "friendship" mean in the forum?

    Slobodan

  • Hi Slobodan,

    Friendship allows me to send you a message. Please check and follow the steps to create the log file.

    Thanks,
    JC