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Original question:

PSPICE FOR TI Install error (an internal error occurred. please go to http://e2e.ti.com for further assistance. (-12))

Unable to install Pspice for TI design and simulation tool

Keerthi Thallam
Prodigy 10 points

Hi,

I am trying to install PSpice for TI design and simulation tool. While installing, I got the below error. Can I please be helped to install the software?

 

  • 0
    TI__Expert 5880 points

    Hello,

    Could you please show me your installation log? It is located at %APPDATA%/Roaming/Cadence/PSpiceTIInstall/cdsPspiceTIlog.txt 

    Could you also please check what text is shown on this page: https://cdsplicwc.cadence.com/chws/test/connection.html

    If it says "successful connection," then your network connection is not the issue. If it displays other text, please let me know. 

    Thank you,

    Jackie

  • 0 in reply to Jackie Horn
    Prodigy 10 points

    Hi Jackie,

    Thank you for the quick response.

     

    0284.cdsPspiceTIlog.txt 
    11:06:55 09 March 2021 : Response Content length = 1724
11:06:55 09 March 2021 : C:\Users\kzk\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
11:06:55 09 March 2021 : Reading Json URL File
11:06:55 09 March 2021 : Setting TI Library URL from Json URL File
11:06:55 09 March 2021 : Reading Json URL File
11:06:55 09 March 2021 : setting media download server URL from Json File
11:06:55 09 March 2021 : Reading Json URL File
11:06:55 09 March 2021 : setting Dll path from Json File
11:06:55 09 March 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
11:06:55 09 March 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
11:06:55 09 March 2021 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
11:06:56 09 March 2021 : parameter count = 1
11:06:56 09 March 2021 : -wrapper
11:06:57 09 March 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system: 
11:07:28 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:07:28 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:08:22 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:08:22 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:08:26 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:08:26 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:10:33 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:10:33 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:10:35 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:10:35 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:10:37 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:10:37 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:10:38 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:10:38 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:11:07 09 March 2021 : Deleting file : C:\Users\kzk\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt
11:11:07 09 March 2021 : Response Content length = 1724
11:11:07 09 March 2021 : C:\Users\kzk\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1724
11:11:07 09 March 2021 : Reading Json URL File
11:11:07 09 March 2021 : Setting TI Library URL from Json URL File
11:11:07 09 March 2021 : Reading Json URL File
11:11:07 09 March 2021 : setting media download server URL from Json File
11:11:07 09 March 2021 : Reading Json URL File
11:11:07 09 March 2021 : setting Dll path from Json File
11:11:07 09 March 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
11:11:07 09 March 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer
11:11:07 09 March 2021 : TILibPath is: https://software-dl.ti.com/pspice/esd/models/library/library.zip
11:11:08 09 March 2021 : parameter count = 1
11:11:08 09 March 2021 : -wrapper
11:11:09 09 March 2021 : ReleaseVersion in XML: 17.40.004 InstalledVersion on system: 
11:13:37 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:13:37 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
11:56:37 09 March 2021 : error_code cdsVblRegisterInstallation: VblInternalError
11:56:37 09 March 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

    Please find attached installation log.

     

    I have got the "connection successful" message on the link you sent.

     

    Regards,

    Keerthi

  • 0 in reply to Keerthi Thallam
    TI__Mastermind 29035 points

    Hi Keerthi,

    Thanks for the file. we'll review this and get back to you.

    Regards,
    JC

  • 0 in reply to JC Zhu
    Prodigy 10 points

    Hi JC Zhu,

    By any chance, were you able to solve the issue? I need this tool ASAP. 

    Regards,

    Keerthi

  • 0 in reply to Keerthi Thallam
    TI__Expert 5880 points

    Hello Keerthi,

    Unfortunately, we have not yet received further information from Cadence. We will contact you when we do.

    Thank you,

    Jackie

  • 0 in reply to Jackie Horn
    TI__Expert 5880 points

    Hello Keerthi,

    We have further information from Cadence. I have attempted to contact you privately through this forum.

    Thank you,

    Jackie

  • 0 in reply to Jackie Horn
    Prodigy 10 points

    Hi Jackie,

    Thanks a lot for the effort taken. I tried to follow the download link couple of times, it finally got installed the third time. 

    Regards,

    Keerthi 

  • 0 in reply to Keerthi Thallam
    TI__Expert 5880 points

    Thank you for letting me know. I'm glad you were able to install PSpice for TI. Did you change any settings or your network connection? It is odd that it didn't work for you every time. Thank you again,

    Jackie

  • 0 in reply to Jackie Horn
    Prodigy 10 points

    Hi Jackie, 

    I tried to install from office Wifi, I personally didn't do any change. I tried to follow all the instructions again after 3 days. It worked.

    Keerthi