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PSPICE-FOR-TI: Error in installation of Pspice for TI

Part Number: PSPICE-FOR-TI

Hi team,

Here is a installation error showed in our customer company computer, it's blocked in the beginning.

The screenshot is as attached picture show, do you know what the error exactly is and how could we fix it?

Thanks for your support in advance.

Best regards

Mia Ma