PSPICE-FOR-TI: Internal Error during install

Part Number: PSPICE-FOR-TI

Hello,

When run the Pspice installer, it fails at the user authentication stage saying "An internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)":

 

I have checked my credentials against what was sent in the email and everything is correct. I have also tried installing using different wifi networks in case my office network was blocking something.

Has anyone experienced this issue before?

  • Hi Jackie,

    It's not allowing me to upload the log file but I have pasted it here instead. Hope this helps:


    14:36:01 29 September 2021 : parameter count = 1
    14:36:01 29 September 2021 : -wrapper
    14:36:01 29 September 2021 : Initializing
    14:36:01 29 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    14:36:01 29 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    14:36:01 29 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    14:36:01 29 September 2021 : Reading Json URL File
    14:36:01 29 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    14:36:01 29 September 2021 : setting default production media download server URL
    14:36:01 29 September 2021 : Reading Json URL File
    14:36:01 29 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    14:36:01 29 September 2021 : setting default production Dll server URL
    14:36:01 29 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    14:36:01 29 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    14:36:01 29 September 2021 : parameter count = 1
    14:36:01 29 September 2021 : -wrapper
    14:36:02 29 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    14:36:19 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:19 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:36:28 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:28 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:36:39 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:39 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:37:49 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:37:49 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:38:02 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:38:02 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:11 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:11 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:18 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:18 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:29 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:29 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:43:19 30 September 2021 : parameter count = 1
    08:43:19 30 September 2021 : -wrapper
    08:43:19 30 September 2021 : Initializing
    08:43:19 30 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:43:20 30 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:43:20 30 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:43:20 30 September 2021 : Reading Json URL File
    08:43:20 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:43:20 30 September 2021 : setting default production media download server URL
    08:43:20 30 September 2021 : Reading Json URL File
    08:43:20 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:43:20 30 September 2021 : setting default production Dll server URL
    08:43:20 30 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:43:20 30 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:43:20 30 September 2021 : parameter count = 1
    08:43:20 30 September 2021 : -wrapper
    08:43:20 30 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:43:41 30 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:43:41 30 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:47:00 30 September 2021 : parameter count = 1
    08:47:00 30 September 2021 : -wrapper
    08:47:01 30 September 2021 : Initializing
    08:47:01 30 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:47:04 30 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:47:04 30 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:47:04 30 September 2021 : Reading Json URL File
    08:47:04 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:04 30 September 2021 : setting default production media download server URL
    08:47:04 30 September 2021 : Reading Json URL File
    08:47:04 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:04 30 September 2021 : setting default production Dll server URL
    08:47:04 30 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:47:04 30 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:47:04 30 September 2021 : parameter count = 1
    08:47:04 30 September 2021 : -wrapper
    08:47:05 30 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:47:27 30 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:47:27 30 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:48:44 30 September 2021 : parameter count = 1
    08:48:44 30 September 2021 : -wrapper
    08:48:44 30 September 2021 : Initializing
    08:48:44 30 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:48:45 30 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:48:45 30 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:48:45 30 September 2021 : Reading Json URL File
    08:48:45 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:48:45 30 September 2021 : setting default production media download server URL
    08:48:45 30 September 2021 : Reading Json URL File
    08:48:45 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:48:45 30 September 2021 : setting default production Dll server URL
    08:48:45 30 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:48:45 30 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:48:45 30 September 2021 : parameter count = 1
    08:48:45 30 September 2021 : -wrapper
    08:48:45 30 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:49:01 30 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:49:01 30 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:46:13 04 October 2021 : parameter count = 1
    08:46:13 04 October 2021 : -wrapper
    08:46:14 04 October 2021 : Initializing
    08:46:14 04 October 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:46:14 04 October 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:46:14 04 October 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:46:14 04 October 2021 : Reading Json URL File
    08:46:14 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:46:14 04 October 2021 : setting default production media download server URL
    08:46:14 04 October 2021 : Reading Json URL File
    08:46:14 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:46:14 04 October 2021 : setting default production Dll server URL
    08:46:14 04 October 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:46:14 04 October 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:46:14 04 October 2021 : parameter count = 1
    08:46:14 04 October 2021 : -wrapper
    08:46:15 04 October 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:46:30 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:46:30 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:46:42 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:46:42 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:46:44 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:46:44 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:47:42 04 October 2021 : parameter count = 1
    08:47:42 04 October 2021 : -wrapper
    08:47:42 04 October 2021 : Initializing
    08:47:42 04 October 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:47:43 04 October 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:47:43 04 October 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:47:43 04 October 2021 : Reading Json URL File
    08:47:43 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:43 04 October 2021 : setting default production media download server URL
    08:47:43 04 October 2021 : Reading Json URL File
    08:47:43 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:43 04 October 2021 : setting default production Dll server URL
    08:47:43 04 October 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:47:43 04 October 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:47:43 04 October 2021 : parameter count = 1
    08:47:43 04 October 2021 : -wrapper
    08:47:43 04 October 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:47:57 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:47:57 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

  • Hi Jackie,

    I was unable to upload the file but I have pasted the contents here, hope this is useful:


    14:36:01 29 September 2021 : parameter count = 1
    14:36:01 29 September 2021 : -wrapper
    14:36:01 29 September 2021 : Initializing
    14:36:01 29 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    14:36:01 29 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    14:36:01 29 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    14:36:01 29 September 2021 : Reading Json URL File
    14:36:01 29 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    14:36:01 29 September 2021 : setting default production media download server URL
    14:36:01 29 September 2021 : Reading Json URL File
    14:36:01 29 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    14:36:01 29 September 2021 : setting default production Dll server URL
    14:36:01 29 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    14:36:01 29 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    14:36:01 29 September 2021 : parameter count = 1
    14:36:01 29 September 2021 : -wrapper
    14:36:02 29 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    14:36:19 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:19 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:36:28 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:28 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:36:39 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:39 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:37:49 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:37:49 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:38:02 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:38:02 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:11 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:11 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:18 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:18 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:29 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:29 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:43:19 30 September 2021 : parameter count = 1
    08:43:19 30 September 2021 : -wrapper
    08:43:19 30 September 2021 : Initializing
    08:43:19 30 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:43:20 30 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:43:20 30 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:43:20 30 September 2021 : Reading Json URL File
    08:43:20 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:43:20 30 September 2021 : setting default production media download server URL
    08:43:20 30 September 2021 : Reading Json URL File
    08:43:20 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:43:20 30 September 2021 : setting default production Dll server URL
    08:43:20 30 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:43:20 30 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:43:20 30 September 2021 : parameter count = 1
    08:43:20 30 September 2021 : -wrapper
    08:43:20 30 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:43:41 30 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:43:41 30 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:47:00 30 September 2021 : parameter count = 1
    08:47:00 30 September 2021 : -wrapper
    08:47:01 30 September 2021 : Initializing
    08:47:01 30 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:47:04 30 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:47:04 30 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:47:04 30 September 2021 : Reading Json URL File
    08:47:04 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:04 30 September 2021 : setting default production media download server URL
    08:47:04 30 September 2021 : Reading Json URL File
    08:47:04 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:04 30 September 2021 : setting default production Dll server URL
    08:47:04 30 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:47:04 30 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:47:04 30 September 2021 : parameter count = 1
    08:47:04 30 September 2021 : -wrapper
    08:47:05 30 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:47:27 30 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:47:27 30 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:48:44 30 September 2021 : parameter count = 1
    08:48:44 30 September 2021 : -wrapper
    08:48:44 30 September 2021 : Initializing
    08:48:44 30 September 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:48:45 30 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:48:45 30 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:48:45 30 September 2021 : Reading Json URL File
    08:48:45 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:48:45 30 September 2021 : setting default production media download server URL
    08:48:45 30 September 2021 : Reading Json URL File
    08:48:45 30 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:48:45 30 September 2021 : setting default production Dll server URL
    08:48:45 30 September 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:48:45 30 September 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:48:45 30 September 2021 : parameter count = 1
    08:48:45 30 September 2021 : -wrapper
    08:48:45 30 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:49:01 30 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:49:01 30 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:46:13 04 October 2021 : parameter count = 1
    08:46:13 04 October 2021 : -wrapper
    08:46:14 04 October 2021 : Initializing
    08:46:14 04 October 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:46:14 04 October 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:46:14 04 October 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:46:14 04 October 2021 : Reading Json URL File
    08:46:14 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:46:14 04 October 2021 : setting default production media download server URL
    08:46:14 04 October 2021 : Reading Json URL File
    08:46:14 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:46:14 04 October 2021 : setting default production Dll server URL
    08:46:14 04 October 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:46:14 04 October 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:46:14 04 October 2021 : parameter count = 1
    08:46:14 04 October 2021 : -wrapper
    08:46:15 04 October 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:46:30 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:46:30 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:46:42 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:46:42 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:46:44 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:46:44 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    08:47:42 04 October 2021 : parameter count = 1
    08:47:42 04 October 2021 : -wrapper
    08:47:42 04 October 2021 : Initializing
    08:47:42 04 October 2021 : Downloading URLs file from : https://pcb.cadence.com/startPages/PSpiceTI_data/TI_URLs.txt
    08:47:43 04 October 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    08:47:43 04 October 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    08:47:43 04 October 2021 : Reading Json URL File
    08:47:43 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:43 04 October 2021 : setting default production media download server URL
    08:47:43 04 October 2021 : Reading Json URL File
    08:47:43 04 October 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    08:47:43 04 October 2021 : setting default production Dll server URL
    08:47:43 04 October 2021 : Chws URL is: https://cdsplicwc.cadence.com/chws/b2c/v1
    08:47:43 04 October 2021 : DownloadServerPath is: https://software-dl.ti.com/pspice/esd/installer/
    08:47:43 04 October 2021 : parameter count = 1
    08:47:43 04 October 2021 : -wrapper
    08:47:43 04 October 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    08:47:57 04 October 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    08:47:57 04 October 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

  • Hi Jackie,

    I was unable to upload the file but have pasted the contents here, hope this helps:


    14:36:01 29 September 2021 : parameter count = 1
    14:36:01 29 September 2021 : -wrapper
    14:36:01 29 September 2021 : Initializing
    14:36:01 29 September 2021 : Downloading URLs file from : pcb.cadence.com/.../TI_URLs.txt
    14:36:01 29 September 2021 : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    14:36:01 29 September 2021 : C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 0
    14:36:01 29 September 2021 : Reading Json URL File
    14:36:01 29 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    14:36:01 29 September 2021 : setting default production media download server URL
    14:36:01 29 September 2021 : Reading Json URL File
    14:36:01 29 September 2021 : Exception while reading URL File: Could not find file 'C:\Users\ben.brown\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt'.
    14:36:01 29 September 2021 : setting default production Dll server URL
    14:36:01 29 September 2021 : Chws URL is: cdsplicwc.cadence.com/.../v1
    14:36:01 29 September 2021 : DownloadServerPath is: software-dl.ti.com/.../
    14:36:01 29 September 2021 : parameter count = 1
    14:36:01 29 September 2021 : -wrapper
    14:36:02 29 September 2021 : ReleaseVersion in XML: 17.40.007 InstalledVersion on system:
    14:36:19 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:19 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:36:28 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:28 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:36:39 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:36:39 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:37:49 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:37:49 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:38:02 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:38:02 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:11 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:11 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
    14:39:18 29 September 2021 : error_code cdsVblRegisterInstallation: VblInternalError
    14:39:18 29 September 2021 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

  • Hi Ben,

    Thank you for sharing. I am going to reach out to the developer, Cadence Design Systems, for recommendations on how to proceed. I will let you know their response.

    Thank you,

    Jackie

  • Hi Ben,

    Cadence has requested for you to create an additional log file for further troubleshooting. Please take the following steps:

    1. Open your start menu and search for "Edit environment variables for your account." This will open a window for Environment Variables

    2. Click "New..." for the User variables section. This will open a window for New User Variable

    3. Set variable name: CDS_LIC_QA_TesT
    set variable value: C:\Cadence\qalog.txt

    4. Click OK to close the New User Variable window. Click OK again to close the Environment Variables window. 

    5. Please try installing PSpice for TI again. It will likely fail with the same error. This is okay, because it will log additional information.

    6. Please find and share with me the file, C:\Cadence\qalog.txt

    7. Please delete the environment variable CDS_LIC_QA_TesT after use. While it is okay to leave the variable, the qalog.txt file will increase in size with every installation.

    Thank you,

    Jackie

  • Hi Jackie,

    I'm getting the same error as before when i try and upload the file so I've pasted the text again:

    10/15/2021 08:19:23 (pid-12604-25340): (vbl) Register installation called with: key=1831f429-3d53-40f2-b4ed-3429729b6e1d bundle=TI_PSpice_174 url=cdsplicwc.cadence.com/.../v1
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Get hw addresses called with upOnly=False
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) HW addresses:
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking: mac=80fa5b51a336 addlen=6 type=6 status=1 len=448 index=14 flags=1c5 connType=1 tunType=0 name={BAC9334B-2E12-484A-B100-21E260335DEF}
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Friendly name: Ethernet
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Setting as primary
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking: mac=74e5f9e1939a addlen=6 type=71 status=2 len=448 index=11 flags=1c5 connType=1 tunType=0 name={96D1D144-DF6A-4B1D-B34E-52ADF4B24E50}
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Friendly name: Local Area Connection* 1
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking: mac=76e5f9e19399 addlen=6 type=71 status=2 len=448 index=13 flags=1c5 connType=1 tunType=0 name={B8F0B569-65B0-4495-B852-865F974643C5}
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Friendly name: Local Area Connection* 3
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking: mac=74e5f9e19399 addlen=6 type=71 status=2 len=448 index=7 flags=1c5 connType=1 tunType=0 name={64775870-C89B-40A6-92C7-8B4195FACD26}
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Friendly name: WiFi
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking: mac=74e5f9e1939d addlen=6 type=6 status=2 len=448 index=18 flags=1c5 connType=1 tunType=0 name={E8A1FFA6-E4C0-4765-AB47-78EB23E4BA3A}
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Friendly name: Bluetooth Network Connection
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking: mac=0 addlen=0 type=24 status=1 len=448 index=1 flags=181 connType=1 tunType=0 name={F391B5E2-DDE7-11E9-8480-806E6F6E6963}
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Skipping as lookup
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) HW addresses end
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After get HW Address: 0
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After hostname: 0
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) Populated hostname: PC211
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Getting SMBIOS for type 0...
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Iterating of SMBIOS headers, total length 2913 bytes...
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000000
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) SMBIOS header type is 0
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000045
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) SMBIOS header type is 1
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated BIOS uuid: 80FA5B51-A336-0000-0000-000000000000
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populate count of PCI lines - 19
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000045
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After BiosHardDiskInfo: 0
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Getting SMBIOS for type 1...
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Iterating of SMBIOS headers, total length 2913 bytes...
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000000
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) SMBIOS header type is 0
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000045
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) SMBIOS header type is 1
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated Manufacturer - "PC Specialist LTD"
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated serial num - "1318631001"
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated product name - "N85_87HP6"
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000045
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After hardwareInfo: 0
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Reported number of processors: 8
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Queriyng number of physical cores...
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated number of physical cores - 4
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Calculated threads per core: 2
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After cpuInfo: 0
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Reported processor architecture 9
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After OSInfo: 0
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Iterating over physical drives...
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated physical disk "\\.\PhysicalDrive0" serial number: "            WDEN5CNW"
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Populated physical disk "\\.\PhysicalDrive1" serial number: "0025_385B_71B0_5BCE."
    10/15/2021 08:19:23 (pid-12604-25340): (mfp) Done iterating over physical drives
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) After hard disk info: 0
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) Setting LastErrCode: 0
    10/15/2021 08:19:23 (pid-12604-25340): (vbl) Sending request: /createToken/
    10/15/2021 08:19:24 (pid-12604-25620): (vbl) Error getting response: (0) SSL Error: WINHTTP_CALLBACK_STATUS_FLAG_CERT_REV_FAILED failed to check revocation status. WINHTTP_CALLBACK_STATUS_FLAG_INVALID_CA SSL invalid CA.
    10/15/2021 08:19:24 (pid-12604-25340): (vbl) Send request for createToken/ reported error 500
    10/15/2021 08:19:24 (pid-12604-25340): (vbl) Mapping HttpResponseCodes 500 to cdsVbliErrCode -1
    10/15/2021 08:19:24 (pid-12604-25340): (vbl) Setting LastErrCode: -1
    10/15/2021 08:19:24 (pid-12604-25340): (vbl) Setting LastErrCode: -1
    10/15/2021 08:19:24 (pid-12604-25340): (vbl) Register installation finished with -1
    10/15/2021 08:19:24 (pid-12604-25340): (vbl) Mapping cdsVbliErrCode -1 to cdsVblErrCode -1
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) Register installation called with: key=1831f429-3d53-40f2-b4ed-3429729b6e1d bundle=TI_PSpice_174 url=cdsplicwc.cadence.com/.../v1
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Get hw addresses called with upOnly=False
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) HW addresses:
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking: mac=80fa5b51a336 addlen=6 type=6 status=1 len=448 index=14 flags=1c5 connType=1 tunType=0 name={BAC9334B-2E12-484A-B100-21E260335DEF}
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Friendly name: Ethernet
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Setting as primary
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking: mac=74e5f9e1939a addlen=6 type=71 status=2 len=448 index=11 flags=1c5 connType=1 tunType=0 name={96D1D144-DF6A-4B1D-B34E-52ADF4B24E50}
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Friendly name: Local Area Connection* 1
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking: mac=76e5f9e19399 addlen=6 type=71 status=2 len=448 index=13 flags=1c5 connType=1 tunType=0 name={B8F0B569-65B0-4495-B852-865F974643C5}
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Friendly name: Local Area Connection* 3
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking: mac=74e5f9e19399 addlen=6 type=71 status=2 len=448 index=7 flags=1c5 connType=1 tunType=0 name={64775870-C89B-40A6-92C7-8B4195FACD26}
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Friendly name: WiFi
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking: mac=74e5f9e1939d addlen=6 type=6 status=2 len=448 index=18 flags=1c5 connType=1 tunType=0 name={E8A1FFA6-E4C0-4765-AB47-78EB23E4BA3A}
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Friendly name: Bluetooth Network Connection
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking: mac=0 addlen=0 type=24 status=1 len=448 index=1 flags=181 connType=1 tunType=0 name={F391B5E2-DDE7-11E9-8480-806E6F6E6963}
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Skipping as lookup
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) HW addresses end
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After get HW Address: 0
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After hostname: 0
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) Populated hostname: PC211
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Getting SMBIOS for type 0...
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Iterating of SMBIOS headers, total length 2913 bytes...
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000000
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) SMBIOS header type is 0
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000045
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) SMBIOS header type is 1
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated BIOS uuid: 80FA5B51-A336-0000-0000-000000000000
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populate count of PCI lines - 19
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000045
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After BiosHardDiskInfo: 0
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Getting SMBIOS for type 1...
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Iterating of SMBIOS headers, total length 2913 bytes...
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000000
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) SMBIOS header type is 0
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000045
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) SMBIOS header type is 1
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated Manufacturer - "PC Specialist LTD"
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated serial num - "1318631001"
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated product name - "N85_87HP6"
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000045
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After hardwareInfo: 0
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Reported number of processors: 8
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Queriyng number of physical cores...
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated number of physical cores - 4
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Calculated threads per core: 2
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After cpuInfo: 0
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Reported processor architecture 9
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After OSInfo: 0
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Iterating over physical drives...
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated physical disk "\\.\PhysicalDrive0" serial number: "            WDEN5CNW"
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Populated physical disk "\\.\PhysicalDrive1" serial number: "0025_385B_71B0_5BCE."
    10/15/2021 08:19:26 (pid-12604-25340): (mfp) Done iterating over physical drives
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) After hard disk info: 0
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) Setting LastErrCode: 0
    10/15/2021 08:19:26 (pid-12604-25340): (vbl) Sending request: /createToken/
    10/15/2021 08:19:27 (pid-12604-17716): (vbl) Error getting response: (0) SSL Error: WINHTTP_CALLBACK_STATUS_FLAG_CERT_REV_FAILED failed to check revocation status. WINHTTP_CALLBACK_STATUS_FLAG_INVALID_CA SSL invalid CA.
    10/15/2021 08:19:27 (pid-12604-25340): (vbl) Send request for createToken/ reported error 500
    10/15/2021 08:19:27 (pid-12604-25340): (vbl) Mapping HttpResponseCodes 500 to cdsVbliErrCode -1
    10/15/2021 08:19:27 (pid-12604-25340): (vbl) Setting LastErrCode: -1
    10/15/2021 08:19:27 (pid-12604-25340): (vbl) Setting LastErrCode: -1
    10/15/2021 08:19:27 (pid-12604-25340): (vbl) Register installation finished with -1
    10/15/2021 08:19:27 (pid-12604-25340): (vbl) Mapping cdsVbliErrCode -1 to cdsVblErrCode -1
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) Register installation called with: key=1831f429-3d53-40f2-b4ed-3429729b6e1d bundle=TI_PSpice_174 url=cdsplicwc.cadence.com/.../v1
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Get hw addresses called with upOnly=False
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) HW addresses:
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking: mac=80fa5b51a336 addlen=6 type=6 status=1 len=448 index=14 flags=1c5 connType=1 tunType=0 name={BAC9334B-2E12-484A-B100-21E260335DEF}
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Friendly name: Ethernet
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Setting as primary
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking: mac=74e5f9e1939a addlen=6 type=71 status=2 len=448 index=11 flags=1c5 connType=1 tunType=0 name={96D1D144-DF6A-4B1D-B34E-52ADF4B24E50}
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Friendly name: Local Area Connection* 1
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking: mac=76e5f9e19399 addlen=6 type=71 status=2 len=448 index=13 flags=1c5 connType=1 tunType=0 name={B8F0B569-65B0-4495-B852-865F974643C5}
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Friendly name: Local Area Connection* 3
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking: mac=74e5f9e19399 addlen=6 type=71 status=2 len=448 index=7 flags=1c5 connType=1 tunType=0 name={64775870-C89B-40A6-92C7-8B4195FACD26}
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Friendly name: WiFi
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking: mac=74e5f9e1939d addlen=6 type=6 status=2 len=448 index=18 flags=1c5 connType=1 tunType=0 name={E8A1FFA6-E4C0-4765-AB47-78EB23E4BA3A}
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Friendly name: Bluetooth Network Connection
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking: mac=0 addlen=0 type=24 status=1 len=448 index=1 flags=181 connType=1 tunType=0 name={F391B5E2-DDE7-11E9-8480-806E6F6E6963}
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Skipping as lookup
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) HW addresses end
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After get HW Address: 0
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After hostname: 0
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) Populated hostname: PC211
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Getting SMBIOS for type 0...
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Iterating of SMBIOS headers, total length 2913 bytes...
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000000
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) SMBIOS header type is 0
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000045
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) SMBIOS header type is 1
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated BIOS uuid: 80FA5B51-A336-0000-0000-000000000000
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populate count of PCI lines - 19
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000045
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After BiosHardDiskInfo: 0
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Getting SMBIOS for type 1...
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Iterating of SMBIOS headers, total length 2913 bytes...
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000000
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) SMBIOS header type is 0
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Checking SMBIOS header at offset 0000000000000045
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) SMBIOS header type is 1
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated Manufacturer - "PC Specialist LTD"
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated serial num - "1318631001"
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated product name - "N85_87HP6"
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Done iterating over SMBIOS headers, stopped at offset 0000000000000045
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After hardwareInfo: 0
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Reported number of processors: 8
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Queriyng number of physical cores...
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated number of physical cores - 4
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Calculated threads per core: 2
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After cpuInfo: 0
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Reported processor architecture 9
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After OSInfo: 0
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Iterating over physical drives...
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated physical disk "\\.\PhysicalDrive0" serial number: "            WDEN5CNW"
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Populated physical disk "\\.\PhysicalDrive1" serial number: "0025_385B_71B0_5BCE."
    10/15/2021 08:19:33 (pid-12604-25340): (mfp) Done iterating over physical drives
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) After hard disk info: 0
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) Setting LastErrCode: 0
    10/15/2021 08:19:33 (pid-12604-25340): (vbl) Sending request: /createToken/
    10/15/2021 08:19:34 (pid-12604-19824): (vbl) Error getting response: (0) SSL Error: WINHTTP_CALLBACK_STATUS_FLAG_CERT_REV_FAILED failed to check revocation status. WINHTTP_CALLBACK_STATUS_FLAG_INVALID_CA SSL invalid CA.
    10/15/2021 08:19:34 (pid-12604-25340): (vbl) Send request for createToken/ reported error 500
    10/15/2021 08:19:34 (pid-12604-25340): (vbl) Mapping HttpResponseCodes 500 to cdsVbliErrCode -1
    10/15/2021 08:19:34 (pid-12604-25340): (vbl) Setting LastErrCode: -1
    10/15/2021 08:19:34 (pid-12604-25340): (vbl) Setting LastErrCode: -1
    10/15/2021 08:19:34 (pid-12604-25340): (vbl) Register installation finished with -1
    10/15/2021 08:19:34 (pid-12604-25340): (vbl) Mapping cdsVbliErrCode -1 to cdsVblErrCode -1

    Thanks