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PSPICE-FOR-TI: Capture Custom Launch dialog box

Part Number: PSPICE-FOR-TI

Hi team,

The installation systems is win10 64bit Professional. He installed PSpice for TI online. After the installation is complete, when the customer launches PSpice for TI, it pops up the Capture Custom Launch dialog box, clicking Yes or No in the dialog box will automatically exit the program and not be able to enter the emulation system.

He added that after the installation is complete, there is a dialog box -- about clearing the installation cache file, click Finish.He did not restart the computer (there was no prompt to restart the system).This behavior occurs after running the software directly.

how to solve this problem? Is it caused by incorrect operation

Best Regards,

Amy Luo