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TINA-TI: TINA-TI installation error

Part Number: TINA-TI

Hi Team,

Our customer encountered the same error as the other tread below while installing TINA-TI. He tried the solutions provided in the thread but it didn't solved the issue. Please see the screenshot of the error.

https://e2e.ti.com/support/tools/simulation-hardware-system-design-tools-group/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/719909/tina-spice-tina-spice

Do we have other solutions to this error?

Regards,

Danilo