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PSPICE-FOR-TI: Some installation problem

Part Number: PSPICE-FOR-TI

Dear team,

When I reinstall the PSPICE for TI, I got this message box:

after I click "Help", then I got this message box:

Could you please help with providing instructions for this?

Best regards,

Hank Lin

  • Hi Hank,

    Did you get a prompt to upgrade from S009 to S010?

    I may need you to pull the install log, and to check the license location.

    Install log can be found at:

    %appdata%\Cadence\PSpiceTIInstall

    File cdsPspiceTIlog.txt

    License can be found at:

    %appdata%\Cadence\VBL\TI_PSpice_231

    File license.txt

    David

  • Dear David,

    It seems that the path is not the same. could you please help with figuring out?

    Best regards,

    Hank Lin

  • %appdata% is a shortcut. 

    It should take you to: C:\Users\<useraccount>\AppData\Roaming

    For me, it's C:\Users\a0187457\AppData\Roaming

    So you should be looking in something like: C:\Users\a0187457\AppData\Roaming\Cadence\VBL\TI_PSpice_231

    Not sure if you customer has installed the newest, 231 or the older 174.

    David

  • Hi David,

    please refer to the log and license file. thank you so much!

    2437.cdsPspiceTIlog.txt

    2437.license.txt
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    # THIS LICENSE FILE HAS BEEN GENERATED FOR HOSTID dc462837e272 bc0ff3c451c0 54dba035990f 00ffbb152dda dc462837e273 de462837e272 dc462837e276
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    #######################################################################
    #          CUSTOMER DETAILS                                            
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    ########################## LICENSE KEYS END HERE ######################
    ##     PRODUCT TO FEATURE MAPPING
    ########################################################################
    ########################### for  [REGULAR] products #################
    #
    # Product Id  : PA4000,  [Version: 17.4]
    # Product Name: PSpice-TI Simulator
    # Licensed Rights:
    #   Start Date: 20-feb-2024 Exp Date: 29-jul-2024   Product Qty: 1 Type: Floating
    #   Product Comments: 
    #   Feature: PSpice_TI                      [Version: 17.4] [Feature Qty Per Product: 1]
    

    Best regards,

    Hank Lin

  • Hi Hank,

    This is a license for 17.4 You should be on 23.1.

    Please uninstall PSpice for TI. Then, go to ti.com/tool/PSPICE-FOR-TI and request again.

    You'll get a link, along with the access code. Please install and lets see if that fixes your problem.

    David