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WEBENCH® Tools/LM117HV: Regulator image

Part Number: LM117HV
Other Parts Discussed in Thread: LM117

Tool/software: WEBENCH® Design Tools

HI 
My agent  has bought several LM117HV from TI and send my customer ,

but my customer return back them beacuse they have tow colore in pins ilke soldering

, please check my attached file and answer these pieces are fake or not ??

please tell also my agent has bought these from your company ?

We wanna to know soon this , this is right we return back these part my agent and Get my money back ?

best regards 

  • Hello,

    I do not see an attached file. Can you please try attaching it again?

    I also do not understand the problem. Can you explain in more detail the reason for returning the parts?

    Best regards,

    Nick

  • Hi dear

    Thank you for your replay

    My pieces have soldier in their pine like used pieces .

    My agent has bought and send me .

    But my customer rutern back and tell these are used .

    I don't know which one is right .

    My agent tell this is usually and these pieces are original and my customer tell these are fake or used .

    Please answer these pieces are OK In terms of your quality control ???

    Which one should I accept?

    My agent has has an acceptable receipt that she bought from you . But these pieces are like fake or used .

    Please help me . I have to decide soon

    Thank you

  • Nick Butts said:

    Hello,

    I do not see an attached file. Can you please try attaching it again?

    I also do not understand the problem. Can you explain in more detail the reason for returning the parts?

    Best regards,

    Nick

    Hi dear

    Excuse me how can I attached picture here .

    I don't see any attached option .  

    If I send my pieces picture you will find my purpose . Pins of lm117 are silver and their cap are gold . It seems pins have solder .

    My customer tell they are used or fake

    But my agent have PI from your company and she tell the shape is usual . I attached pieces picture and my PI for your colleague before

    Thank you

  • Hello,

    The button circled here is for inserting pictures or videos:

    The image will need to be saved on the local machine to insert properly.

    Best regards,

    Nick

  • Hello,

    We are having the counterfeit investigation team look at this. I will update you with their conclusion.

    Best regards,

    Nick