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[FAQ] PSPICE-FOR-TI: I cannot install PSpice for TI. The error message says "the required files cannot be read from the server".

Part Number: PSPICE-FOR-TI

When trying to install PSpice for TI using my access key, I got the following message:

  • PSpice for TI will require access to three different servers during installation time. This message indicates a failure to access one of these servers. Please ensure that your internet connection allows PSpice for TI to access the following hosts during installation:

    Every customer’s security settings are different and there is not a generic fix for this issue. Please try the following options as possible fixes:

    • Try installation with VPN/proxy/firewall disabled
    • You may need to modify Windows 10 proxy settings or whitelist the addresses listed above
    • You can try the following steps to modify the security policy
      1. Open Windows Control Panel->Administrative tools->Local Security Policy
      2. On the left hand side column, select Local Policies->Security Options
      3. On the right hand side column, select System Cryptography: Use FIPS compliant algorithms for encryption, hashing and signing. Double click on this and set it to disabled if it is enabled.
      4. Restart the machine and perform installation again.

    If you still are not able to install PSpice for TI, please collect the following information:

    View more PSpice for TI FAQs here