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[FAQ] PSPICE-FOR-TI: I cannot install PSpice for TI. The error message says "An Internal error occurred" (-8) or (-12)

Part Number: PSPICE-FOR-TI

This only applies to error codes -8 or -12

When trying to install PSpice for TI using my access key, I got the following message:

What does this mean?

  • This only applies to error codes -8 or -12
    The access key granted to you is good for installation on up to 3 computers. For this reason, the installer needs to read BIOS information from your computer. If the BIOS information is not available, the sign-in screen will display this message.

    Please ask for the customer’s IT department to grant BIOS permissions and retry the installation. Specifically, the installer will need these commands:
    wmic bios get serialnumber
    wmic bios get Manufacturer
    wmic csproduct get name
    wmic diskdrive get serialnumber

    If you are installing inside a virtual machine, it could be that the host BIOS access is turned off in the VM setting. Please enable it and try again.

     If you continue to experience difficulties, please click here to open a new thread on the PSpice for TI E2E forum

    View more PSpice for TI FAQs here