there is no COM port being detected under "Ports(COM&LPT)" section and hence I am unable to use BTool.
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there is no COM port being detected under "Ports(COM&LPT)" section and hence I am unable to use BTool.
Do you download CC2540_USBdongle_HostTestRelease_All.hex into your CC2540 USB dongle?
This looks like a double post of https://e2e.ti.com/support/wireless-connectivity/bluetooth/f/538/t/862230