This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

  • TI Thinks Resolved

CC-DEBUGGER: CC-Debugger

Intellectual 470 points

Replies: 15

Views: 799

Part Number: CC-DEBUGGER

I purchased a CCDebugger along with a stack of other gear to do some development on the CC2640.

It came with a ribbon cable 10 way / 2 row 1.27mm  (The small one not the 2.54mm one) this cable is faulty it has an intermittent short between pins one and 2.

Testing to confirm the short was performed multiple times using various male connectors on each end.

I have explored the TI website but found no information on what to do if I have received faulty goods. Could someone please point me in the right direction to get this sorted out?

I dont know where to buy one of these cables and I have priced up making one myself. as I can only buy this ribbon cable on a 30m reel, it will cost me more than $80 to make an adapter and a couple of weeks to wait for the part.

The worse news is that the short tripped the CC2640R2, this lit back up when I disconnected the ribbon cable and reconnected the USB. I haven't tested to see if the board is damaged yet but I suspect that it might be. And even worse, my custom-made board (the one that I need to develop on) may be damaged which is worth another $500! Hopefully not. But the worst bit for me is that I have dedicated the next month to develop this board. So very much hoping that I can get a replacement connector very quickly.

Thanks 

  • In reply to Siri:

    Still no luck. I opened a case but after waiting for ages, they just closed it without any action. Any other Ideas?

    This is getting really frustrating, I had one month dedicated to doing this job, so far, it has been more than 3 weeks and I have not been able to do a thing due to this faulty part and waiting on TI

  • In reply to Sam Pattemore:

    Sorry for the late reply. I have been able to get in touch with someone from the TI Store. If you can please provide me with the TI store order number for your order, they will send you a new CC debugger.

    BR

    Siri

     

  • In reply to Siri:

    Thanks Siri,

    order number - 1876369

    part number - CC2541DK-MINI

  • In reply to Sam Pattemore:

    I was told by the TI store that the order was almost a year old, so they wanted you to confirm that the address is still correct.

     

  • In reply to Siri:

    Hi, yes it took the best part of a year to get the prototype ready.

    The address hasnt changed.

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.