SIMPLELINK-CONNECT-SW-MOBILE-APP: Available devices list is not displayed

Hi Masaki,

Thank you for reaching out. I have tried to reproduce this on my side but was not able to see the same behavior:

I am using a Pixel 6 Pro with Android version 14. Do you have access to an Android device with Android version 14 you could test with? Could you also share a screenshot of the settings page within the app? It should look like this:

Also, to confirm can you verify if bluetooth is enabled in your device settings before opening the SimpleLink Connect app?

Best Regards,

Jan

Hi Jan,

I'm not sure if Android 14 can be prepared in-house, but I'll check.

This is the settings screen. ble setting is enabled.

Android8 + SimpleLinkConnect1.3.3   Issue occurred.

Android11 + SimpleLinkConect1.3.2  Issue occurred.

Android13 + SimpleLinkConnect1.3.2 Issue not occurred.

When I checked the SimpleLinkConnect app this morning, 1.3.3 had been released. Since this modification was related to scan, I thought it was a

correction code for this issue, but the issue continued to occur in the 1.3.3 + Android 8 configuration.

Regards,

Masaki

Hi Masaki,

Based on the fact that it seems the issue is restricted to earlier Android versions, then it is possible that the issue was on the Android OS side and it was fixed in a release after Android 11. Could you share the smart phone model that you are using for these tests?

Best Regards,

Jan

Hi Jan,

The models are as follows.

The Android11 model is ASUS_Z01KDA.

The Android8 model is P4903JP.

yes. I'm planning to use it for testing, so I'd like you to fix it.

Regards,

Masaki

Also, Android 13, which works without problems, is Pixel 5.

Hi Masaki,

This sounds like the Android application code leverages functionality that is not present in earlier Android releases. I will make a ticket to get this addressed, but in the meantime i would recommend referencing the source code we have available for the Android app and the Android support forums to see if they are aware of any Android development BLE features that may have changed between Android 11 and Android 13.

Best Regards,

Jan

Hi Jan,

I got it.

When do you think there will be a rough schedule for this?

Regards,

Masaki

Hi Masaki,

Unfortunately, I do not have a rough timeline for when this would be fixed. I did think of one more thing we can try though. Can you verify the following:

1. Ensure Wi-Fi, Bluetooth, and Locations services are enabled on the device

2. Verify the application permissions and ensure they are all enabled for the SimpleLink Connect Application.

Best Regards,

Jan

Hi Jan,

I understand. I will check it.

Regards,

Masaki

Hi Jan,

I checked that, but the issue was reproduced with Android8 + SimpleLinkConnect1.3.3 and Android11 + SimpleLinkConnect1.3.2.

Regards,

Masaki

Hi Masaki,

Can you check the app permissions in your Android device settings to ensure that the app has been granted all permissions? Also can you confirm that Wi-Fi, Bluetooth, and location/gps are all enabled on the phone when attempting to scan?

Best Regards,

Jan

Hi, Jan

I took a screenshot.

Since the language is Japanese, English is written next to it.

★location, wi-fi, ble

★ permission

Also, even in the same environment, advertisement lists will be displayed for similar apps from different vendors.

Regards,

Masaki

Hi Jan,

Understood.

I look forward to it being resolved.

Best Regards,

Masaki