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SmartRF Studio Device Control Panel does not open

Aivaras
Prodigy 215 points
Other Parts Discussed in Thread: CC1352P

Good day to everyone,

I have issue where SmartRF studio fails to open Device Control Panel. If I try to launch in Offline mode without connecting dev board it just hangs in stage where it is writing "Configure device..." If I connect dev board it fails with message. I attached print screen for information.

Previously I used this software many times. Now came back to it after year or so and it fails. Due to this issue I tried updating SmartRF studio to the latest version, reinstalled "Flash Programmer 2", reainstalled "uniflasher", installed  xds110 emulation pack. Nothing helped. 

I really needed just to go offline mode and check available RF configurations. 

Trying to go offline mode:

 

Trying to connect to real board

  

Regards,

Aivaras 

  • 0
    TI__Guru**** 210787 points

    Hello Aivaras,

    This sounds like an issue with the Smart RF Studio 7 installation if you are not able to enter the Device Control Panel in Offline mode.  Have you tried removing all instances of Smart RF Studio on your computer before re-installing?  Are there any other systems nearby you can test against?  What OS are you using and are you connecting a CC1352P LaunchPad when you attempt a running device session?

    Regards,
    Ryan

  • 0 in reply to Ryan Brown1
    Prodigy 215 points

    Previously I was reinstalling on top of old installation. Now when you mentioned I uninstalled software, deleted folder from disk and only the reinstalled . Software still fails to launch in offline mode but now it shows error dialog with some information. 

     

    I borrowed PC from my collogue and on his computer the same installation is working. My PC is 

    CC1352P is a custom board but it was used successfully with smart RF studio many times via XDS110 interface. 

  • 0 in reply to Aivaras
    TI__Guru* 78621 points

    Hi Aivaras,

    If the same installation and the same CC1352P board works on a colleague's PC then it sounds like the issue is local to your machine and I'm not sure how we can help.

    Cheers,

    Marie H

  • 0 in reply to Aivaras
    TI__Guru**** 210787 points

    If the CC1352P Prop RF mode was selected then I would expect the default Smart RF Studio 7 to reference C:\Program Files (x86)\Texas Instruments\SmartRF Tools\SmartRF Studio 7\config\xml\cc1352p\targets\targets.xml as the configuration.  The location referred in your error code differs from this and appears to be empty based on the description.

    Regards,
    Ryan

  • 0 in reply to Ryan Brown1
    Prodigy 215 points

    I have location you mentioned, it is present in my drive

     The location mentioned in error dialog is missing.  How this happened that software does not search in correct location? Do I need to install something additional to add additional files? 

  • 0 in reply to Aivaras
    TI__Guru**** 210787 points

    You do not need to install additional files.  Do you use the SmartRF Studio 7 shortcut in C:\Program Files (x86)\Texas Instruments\SmartRF Tools\SmartRF Studio 7 to open Smart RF Studio, and does the location referenced in your error exist on your computer?

    Regards,
    Ryan

  • 0 in reply to Ryan Brown1
    Prodigy 215 points

    I use desktop shortcut which targets "C:\Program Files (x86)\Texas Instruments\SmartRF Tools\SmartRF Studio 7\bin\startup_window.exe"

    When you mentioned I also tried shortcut in C:\Program Files (x86)\Texas Instruments\SmartRF Tools\SmartRF Studio 7 but outcope is the same. 

    Location referenced in my error does not exist. 

  • 0 in reply to Aivaras
    TI__Guru**** 210787 points

    I'm not sure why that location is being searched for.  Since your colleague's setup is working, you could try copying their installation into your system or at least perform a diff compare of the two.  You could aslo try searching for files containing the text of the faulty path, C:\Program Files (x86)\Texas Instruments\SmartRF Tools\SmartRF Studio 7\config\xml\cc1352p\device_config.xml and so on.

    Regards,
    Ryan