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SIMPLELINK-CC32XX-SDK: Unreliable connections with in home mesh networks

Other Parts Discussed in Thread: CC3235SF

We have a shipping product with the CC3220MODASM2MONR chip, and have a longstanding issue where some users connect to their home wifi network quickly and easily, and others are never able to connect. This creates lots of ill will of course.  We usually end up shipping the customer a netgear router to plug into an ethernet port somewhere and then ask them to connect to that new wifi.  Not ideal.  The problem seems to happen with certain mesh networks like Eero. We've spent many hours trying to solve this in firmware to no avail.  Mostly people tell us that this chip is problematic and we should re-engineer it. Brilliant idea: could we implement Matter protocol in firmware without changing the hardware, and magically fix our connectivity issues, and at the same time make the on-boarding smoother for everyone?