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CC3200STK-WIFIMK: SensorTag WiFi not connecting to IBM Quickstart platform

Stephen Roberts1
Prodigy 20 points
Part Number: CC3200STK-WIFIMK
Other Parts Discussed in Thread: CC3200STK

Hello,

I have several CC3200STK kits I am setting up. So far I've set up two devices and have connected them to my WiFi. However, when I tap the IBM cloud URL to visualize the data in IBM's Quickstart program, the system says:

The device ID you have entered is valid, but we are waiting for your device to send us a message.

Get your device to send us some valid data - we'll visualize it for you!

I have reset the devices to factory defaults and have reconfigured them but that hasn't helped.

Thanks

  • 0
    TI__Mastermind 40965 points

    Hi,

    Assuming that your Wi-Fi network is connected to the internet, the sensortags should start sending MQTT data to IBM once they are set to station mode and connected to your AP.

    How are you ensuring that they are connecting to the cloud? Are you able to access the sensortag's HTTP config page using a browser at its IP address once it has associated with your AP?

    Assuming it connects correctly, something you can try is manually inputting the device MAC address at https://quickstart.internetofthings.ibmcloud.com/#/ , in case that the link is being generated incorrectly. If you go to the main HTTP config page of the sensortag, the MAC address of the device is displayed at the top. If you copy that to the device ID field at the IBM quickstart page, are you able to see data? Do note that you will need to remove the : character and ensure that the hex character are in all lowercase (ex, AB:CD:EF:12:34:56 becomes abcdef123456).

    Regards,
    Michael

  • 0 in reply to Michael Reymond
    Prodigy 20 points

    Hello Michael,

    Thanks for the reply. I was able to get 3 of my sensors reporting into IBM Quickstart. I configured them to be always on. After an hour, they were still connected but they no longer reported into IBM Quickstart. I tried to go to the link you provided and manually add in the mac address, but that did not work either.

    Do these devices stop reporting to IBM after a set amount of time even with the Stay Awake feature written to their firmware?

    Thanks,

    Stephen

  • 0 in reply to Stephen Roberts1
    TI__Mastermind 40965 points

    Hi Stephen,

    I am not aware of any limitation on the sensortag side where it will disconnect from IBM after an hour. There might be a limitation on the IBM side where it disconnects devices connected to its demo quickstart platform after a set amount of time.

    Let me know if you need more help with sensortag or have any further questions.

    Regards,

    Michael