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Compiler/CC3220SF-LAUNCHXL: AWS-IOT Sync loss detected [SL_DEVICE_EVENT_FATAL_SYNC_LOSS] while provisioning and OTA update

Part Number: CC3220SF-LAUNCHXL


Tool/software: TI C/C++ Compiler

Hi

Most of the time I am facing the SL_DEVICE_EVENT_FATAL_SYNC_LOST issue while provisioning as well as in OTA update.

I am using AWS-IOT  Shadow protocol to perform the OTA operation. 

Part name : CC3220SF-LAUNCHXL- launchPad Rev-A

SDK: SimpleLink_CC32xx v2_10_00_04

Please find the traces below and help me out how to resolve this issue.

Provisioning fail trace:

22 3036 [pthread] [INFO ][DEMO][3036] [Provisioning task] Connection to AP succeeded
23 3037 [pthread] [INFO ][DEMO][3037] [Provisioning task] IP address is X.X.X.X
24 3038 [pthread] [INFO ][DEMO][3038] [Provisioning task] detected device is CC3220SF
26 3039 [iot_thread] [INFO ][DEMO][3039] [POWER MANAGER] SET TO BURST MODE. 

27 3039 [iot_thread] [INFO ][DEMO][3039] Successfully initialized the demo. Network type for the demo: 1
28 3040 [iot_thread] [INFO ][DEMO][3040] watchdog registration done
29 3102 [iot_thread] [INFO ][DEMO][3102] [ERROR] - FATAL ERROR: Sync loss detected n

30 3110 [iot_thread] [ERROR][DEMO][3102] FS - Couldn't close file. error status -2005
31 3118 [iot_thread] [ERROR][DEMO][3118] adiSmsGetDeviceConfiguration(): ERROR: getting device configuration from file 
33 3119 [iot_thread] [INFO ][DEMO][3119] [POWER MANAGER] SET TO BURST MODE. 
34 3147 [iot_thread] [INFO ][DEMO][3147] [RSESET] Restart immediately

OTA - Fail Trace

143 11129 [OTA Task] [prvDefaultCustomJobCallback] Received Custom Job inside OTA Agent.
144 11129 [OTA Task] [prvParseJobDoc] Ignoring job without ID.
145 11129 [OTA Task] [prvOTA_Close] Context->0x200000a0
147 11231 [NetRecv] [INFO ][DEMO][11231] 
 [SECURE-SOCKET-ERR] ERROR: -2005 Socket receive failed.

148 11231 [NetRecv] ERROR: -2005 Socket receive failed.
146 11230 [OTA Task] [INFO ][DEMO][11230] [ERROR] - FATAL ERROR: Sync loss detected n

149 11231 [OTA Task] [prvPAL_SetPlatformImageState] Bundle rollback failed after abort (-2005).

Regards,

Suresh