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CC2530: The SmartRF04EB driver cannot be installed

Cherry Zhou
Mastermind 22235 points
Part Number: CC2530

Hi team,

Here's an issue from the customer may need your help:

The machine is a MacBook Pro (M1 pro).

The customer used Parallels Desktop 17 for Mac installed Win11 and then installed the driver on Win11 with the following version:

The installation driver cannot be identified:

They tried to update the driver but couldn't identify it:

After confirming, the original dialog box will be returned.

Update driver operation video is as follows:

The customer would like to know how to fix this problem and could you help check this case? Thanks.

Best Regards,

Cherry

  • 0
    Guru 735455 points

    I don’t think TI would support such old EVB on such Parallels Desktop 17 for Mac installed Win11.

  • 0
    TI__Guru**** 202106 points

    Hi Cherry,

    YK is correct, the SmartRF04EB is far too deprecated of an EVM to the point where its tool page has been completely removed from TI's website.  It would not follow for the drivers to include support for the latest operating systems.  I furthermore do not expect and software stack or IAR IDE to provide support for such an old hardware product.  Please advise you customer to downgrade their OS or adopt a newer SimpleLink MCU product.

    Regards,
    Ryan

  • 0 in reply to Ryan Brown1
    TI__Mastermind 22235 points

    Hi YiKai and Ryan,

    Thanks for your support.

    It won't work with Windows 10

    The version number is: SW_DVD9_Win_Pro_10_20H2.4_64ARM_ChnSimp_Pro_Ent_EDU_N_MLF_X22-52787.iso

    So, what version of emulator is required to support Win11?

    Thanks and regards,

    Cherry

  • 0 in reply to Cherry Zhou
    Guru 735455 points

    It won't work on MacBook Pro (M1 pro). You should ask customer to use Intel based Windows system.