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CC2538DK: Can not download Smart RF programmer tool

Part Number: CC2538DK


i bought CC2538DK few weeks ago, but i was not able to download Smart RF programmer tool, Below is error message, I sent email to SW_export2, but it shows the email address is not valid.

Can someone help me please?

thank you

Bill Zhang 

TI Request


We are sorry but your transaction has been denied.

If you feel you have been denied incorrectly, please contact Texas Instruments at . Include your First and Last Name, Company Name, Company URL, and email address, along with the exact filename and description of the file you wish to access.

Thank you, 
Texas Instruments