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LAUNCHXL-CC26X2R1: Device UART not working properly.

Part Number: LAUNCHXL-CC26X2R1
Other Parts Discussed in Thread: UNIFLASH

Hello,

We are using the zr_switch_ota_client example. As per the flashing sequence mentioned  we have done all the steps. after that the UART shows like picture1. After that we disconnect the device from laptop and connect it again and accessing UART using putty. it shows picture 2 or blank. What are the problem please guide.

Note : bootloader is already flashed.